TY - JOUR
T1 - Performance Measurement and Professional Decision making
T2 - A Resolvable Conflict?
AU - Møller, Marie Østergaard
AU - Hill, Michael
PY - 2021/9/29
Y1 - 2021/9/29
N2 - Does performance measurement clash with professional decision-making? From a public management perspective, professional decision-making may imply a lack of accountability and self-interested behavior. Performance measurement offers a solution to those concerns. From the professions’ point of view, performance management hijacks the autonomy of street-level professionals and contributes to deskilling. We examine an example of such a clash in record keeping in a Danish family center, and we show why and over what professional staff disagree. Results point to the role of managers in securing improvements by changing the record-keeping system to enhance effective professional treatment. This can contribute to a shared rationality among social workers and allied professional staff.
AB - Does performance measurement clash with professional decision-making? From a public management perspective, professional decision-making may imply a lack of accountability and self-interested behavior. Performance measurement offers a solution to those concerns. From the professions’ point of view, performance management hijacks the autonomy of street-level professionals and contributes to deskilling. We examine an example of such a clash in record keeping in a Danish family center, and we show why and over what professional staff disagree. Results point to the role of managers in securing improvements by changing the record-keeping system to enhance effective professional treatment. This can contribute to a shared rationality among social workers and allied professional staff.
KW - Performance measurement
KW - professional decision making
KW - routinization
UR - http://www.scopus.com/inward/record.url?scp=85116009457&partnerID=8YFLogxK
U2 - 10.1080/23303131.2021.1975861
DO - 10.1080/23303131.2021.1975861
M3 - Journal article
SN - 2330-3131
VL - 45
SP - 392
EP - 409
JO - Human Service Organizations: Management, Leadership & Governance
JF - Human Service Organizations: Management, Leadership & Governance
IS - 5
ER -