Professional e-government seeking behavior

Publikation: Bidrag til tidsskriftKonferenceartikel i tidsskriftForskningpeer review

3 Citationer (Scopus)

Resumé

The present paper is concerned with professional e-government seeking behavior. With the digitalization of governments, expectations have been raised with regard to changes in the composition of employee work tasks. The purpose of our study is to determine whether these changes affect seeking behavior and if so how they change it. We focus on the status of current seeking behavior in a Danish government administration. The results showed that information needs are commonly verificative and consciously topical and that information seeking most often takes the form of mere “look-ups.” Employees experience many search problems, such as the lack of specificity, differences in the interpretation of the topics of documents, and unwieldy and irrelevant search results. These problems can be solved by a combination of improved indexing practices and search features.
OriginalsprogEngelsk
TidsskriftProceedings of the ASIS annual meeting
Antal sider10
ISSN0044-7870
DOI
StatusUdgivet - 2013
BegivenhedASIS&T Annual Meeting - Montreal, Canada
Varighed: 1 nov. 20135 nov. 2013
Konferencens nummer: 76th

Konference

KonferenceASIS&T Annual Meeting
Nummer76th
LandCanada
ByMontreal
Periode01/11/201305/11/2013

Emneord

  • E-government
  • information searching
  • indexing practice
  • system design
  • professional information use
  • information seeking behavior

Citer dette

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abstract = "The present paper is concerned with professional e-government seeking behavior. With the digitalization of governments, expectations have been raised with regard to changes in the composition of employee work tasks. The purpose of our study is to determine whether these changes affect seeking behavior and if so how they change it. We focus on the status of current seeking behavior in a Danish government administration. The results showed that information needs are commonly verificative and consciously topical and that information seeking most often takes the form of mere “look-ups.” Employees experience many search problems, such as the lack of specificity, differences in the interpretation of the topics of documents, and unwieldy and irrelevant search results. These problems can be solved by a combination of improved indexing practices and search features.",
keywords = "E-government, information searching, indexing practice, system design, professional information use, information seeking behavior",
author = "Jonasen, {Tanja Svarre} and Marianne Lykke",
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Professional e-government seeking behavior. / Jonasen, Tanja Svarre; Lykke, Marianne.

I: Proceedings of the ASIS annual meeting, 2013.

Publikation: Bidrag til tidsskriftKonferenceartikel i tidsskriftForskningpeer review

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AU - Lykke, Marianne

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AB - The present paper is concerned with professional e-government seeking behavior. With the digitalization of governments, expectations have been raised with regard to changes in the composition of employee work tasks. The purpose of our study is to determine whether these changes affect seeking behavior and if so how they change it. We focus on the status of current seeking behavior in a Danish government administration. The results showed that information needs are commonly verificative and consciously topical and that information seeking most often takes the form of mere “look-ups.” Employees experience many search problems, such as the lack of specificity, differences in the interpretation of the topics of documents, and unwieldy and irrelevant search results. These problems can be solved by a combination of improved indexing practices and search features.

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