Reframing Practice through Provocative Co-design

Lotte Christiansen, Søren Bolvig Poulsen, Nicola Morelli, Jesper Bredmose Simonsen

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Implementing designed or redesigned services in organisations requires, to some degree, a change within the practices of the organisation. This is an often underestimated challenge to service design.
In this paper, we will present and discuss how service designers can use provocation to trigger changes in organisations, as it has the ability to force a shift in face (Goffman 1967) and the potential to motivate and enable stakeholders to reframe practice and initiate change initiatives. This is done by focusing on a service design project in which a provocative assignment in a co-design workshop triggered a key stakeholder to implement a change in an existing service in a public hospital. However, we will also argue that provocation should be supported with a dynamic attitude from the designer in the social interaction.
TitelProceedings of the Participatory Innovation Conference PIN-C 2013
RedaktørerHelinä Melkas, Jacob Buur
Antal sider5
UdgivelsesstedLahti, Finland
ForlagLappeenranta University of Technology Press
KapitelTrack III: Social Shaping of Innovation in Organisations
ISBN (Trykt)978-952-265-391-8
ISBN (Elektronisk)978-952-265-392-5
StatusUdgivet - 2013
BegivenhedParticipatory Innovation Conference - Lahti, Finland
Varighed: 18 jun. 201320 jun. 2013


KonferenceParticipatory Innovation Conference


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