Service co-design fostering migrants’ integration: The case of easyRights Living Lab

Living Labs share certain elements that consist of focusing on the co-creation of
innovations in a real-world context, involving multiple stakeholders with the objective of generating sustainable values for all stakeholders and particularly focusing on the endusers. For engaging end-users in the innovation process, a high number of methods and tools exist. The challenge resides in selecting the appropriate means for each of the phases, especially when the challenges address socially vulnerable groups, particularly migrants and their communities. This paper explores the challenges of the creation of the easyRights Living Lab as part of the H2020 easyRights project, aimed at improving the integration of migrant communities in four European cities - namely Birmingham (United Kingdom), Larissa (Greece), Malaga (Spain), and Palermo (Italy). By emphasising the significant role of the co-design approach in the exploration, experimentation, and evaluation phases of the innovative development of local services, the paper explores how it is possible to enable social innovation in a co-creative and participatory framework that fosters inclusivity among a complex ecosystem of stakeholders, directly and indirectly, engaged with migrant communities in Europe. Some results of the easyRights Living Lab in the form of a wiki-space show how a co-design, co-creation, co-experimentation, and co-evaluation of the activities can orient towards fostering the integration and inclusion of migrants’ communities.