Service design and participatory design: time to join forces?

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2 Citationer (Scopus)

Abstrakt

We address the theme of participation(s) otherwise by bringing forward what we see as an opportunity to combine existing participatory and service design approaches to participation in the way they weave connections between design, IT, digitalization and democracy, focusing on the context of the public sector. This is a context where participatory design, despite interest and projects, has not been widely adopted. However, service design, the ĝ€new kid on the block', is establishing itself by very pragmatically addressing the emerging need for people-centered design approaches in organizations, including in the public sector. Service design might at first be easily dismissed by participatory design because of what may seem a superficial take on people-centeredness and its links to business-centered interest in ĝ€design'. With this exploratory paper, we emphasize what both disciplines can learn from one another and propose that participatory design and service design join forces in expanding notions of participation and addressing the challenges of digitalization in the public sector.

OriginalsprogEngelsk
TitelPDC '20: Proceedings of the 16th Participatory Design Conference 2020 : Participation(s) Otherwise
RedaktørerChiara Del Gaudio, Leonardo Parra-Agudelo, Rachel Clarke, Joanna Saad-Sulonen, Andrea Botero, Andrea Botero, Felipe Cesar Londono, Felipe Cesar Londono, Paula Andrea Escandon Suarez
Antal sider6
Vol/bind2
ForlagAssociation for Computing Machinery
Publikationsdatojun. 2020
Sider76-81
Artikelnummer161247
ISBN (Elektronisk)9781450377003
DOI
StatusUdgivet - jun. 2020
BegivenhedParticipatory Design Conference PDC2020: Participation(s) otherwise - Universidad de Caldas, Manizales, Colombia
Varighed: 15 jun. 202019 jun. 2020
Konferencens nummer: 16

Konference

KonferenceParticipatory Design Conference PDC2020
Nummer16
LokationUniversidad de Caldas
Land/OmrådeColombia
ByManizales
Periode15/06/202019/06/2020

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