Service Dominant Logic. Changing perspective, revising the toolbox

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Abstract

This paper analyses the perspective shift that has happened in service design practice with the introduction of the Service Dominant Logic. Three different levels of design action are presented with their methodological implications. In the fluid context where diffuse design, expert design and strategic design take place, relevant case studies are shortly presented in order to describe the designer’s role in the value-creation process and the consequent necessary revision of his own toolbox.
OriginalsprogEngelsk
TitelProceedings of the fifth Service Design and Innovation conference : Service Geographies
ForlagLinköping University Electronic Press
Publikationsdato24 maj 2016
Sider132-142
StatusUdgivet - 24 maj 2016
BegivenhedThe 5th Service Design and Innovation Conference - København, Danmark
Varighed: 24 maj 201626 maj 2016
Konferencens nummer: 5

Konference

KonferenceThe 5th Service Design and Innovation Conference
Nummer5
Land/OmrådeDanmark
ByKøbenhavn
Periode24/05/201626/05/2016

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