The growing interest in service design is calling for specific education programs, at a moment in which the framework for the discipline itself is still under construction. Service Design represents a quite complex domain: a service design education should include insights from management, systemic thinking, design techniques and should propose their application based on concrete case studies. This represents one of the main challenges in planning an educational program in service design. This article describes the structure of the master in Service Systems Design at Aalborg University with its aims and its challenges.
|Tidsskrift||Touchpoint - The Journal of Service Design|
|Status||Udgivet - 2014|