Subjective Experience of Interacting with a Social Robot at a Danish Airport

Sara Nielsen, Emil Bonnerup, Andreas Kornmaaler Hansen, Juliane Nilsson, Lucca Julie Nellemann, Karl Damkjær Hansen, Dorte Hammershøi

Publikation: Bidrag til bog/antologi/rapport/konference proceedingKonferenceartikel i proceedingForskningpeer review

Resumé

This study investigates the subjective experience of interacting with a social robot at Aalborg Airport (AAL) by conducting a field study where 23 attributes in Human-Robot Interaction (HRI) were elicited. During two tests, Danish travellers were recruited by a remote controlled Double robot, which offered four wayfinding options specific for AAL. In the first test 30 subjects participated in a semi-structured interview about their experience. Observations and the subjects' statements were interpreted and coded using an affinity diagram. The affinity diagram resulted in 10 superordinate categories from which the 23 attributes were elicited and developed into scales. The scales were used in the second test at AAL, where 43 subjects rated HRI. The ratings were analysed with Principal Component Analysis (PCA). The developed scales presented in this paper might be used by robot designers for specific contexts and potentially for tailored user experience evaluations.
OriginalsprogEngelsk
Titel2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)
Antal sider8
ForlagIEEE
Publikationsdato6 nov. 2018
Sider1163 - 1170
Artikelnummer8525643
ISBN (Trykt)978-1-5386-7981-4
ISBN (Elektronisk)978-1-5386-7980-7
DOI
StatusUdgivet - 6 nov. 2018
Begivenhed27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN) - Nanjing, Kina
Varighed: 27 aug. 201831 aug. 2018

Konference

Konference27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)
LandKina
ByNanjing
Periode27/08/201831/08/2018
NavnIEEE RO-MAN proceedings
ISSN1944-9445

Fingerprint

Airports
Human robot interaction
Robots
Principal component analysis

Citer dette

Nielsen, S., Bonnerup, E., Hansen, A. K., Nilsson, J., Nellemann, L. J., Hansen, K. D., & Hammershøi, D. (2018). Subjective Experience of Interacting with a Social Robot at a Danish Airport. I 2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN) (s. 1163 - 1170). [8525643] IEEE. IEEE RO-MAN proceedings https://doi.org/10.1109/ROMAN.2018.8525643
Nielsen, Sara ; Bonnerup, Emil ; Hansen, Andreas Kornmaaler ; Nilsson, Juliane ; Nellemann, Lucca Julie ; Hansen, Karl Damkjær ; Hammershøi, Dorte. / Subjective Experience of Interacting with a Social Robot at a Danish Airport. 2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN). IEEE, 2018. s. 1163 - 1170 (IEEE RO-MAN proceedings).
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abstract = "This study investigates the subjective experience of interacting with a social robot at Aalborg Airport (AAL) by conducting a field study where 23 attributes in Human-Robot Interaction (HRI) were elicited. During two tests, Danish travellers were recruited by a remote controlled Double robot, which offered four wayfinding options specific for AAL. In the first test 30 subjects participated in a semi-structured interview about their experience. Observations and the subjects' statements were interpreted and coded using an affinity diagram. The affinity diagram resulted in 10 superordinate categories from which the 23 attributes were elicited and developed into scales. The scales were used in the second test at AAL, where 43 subjects rated HRI. The ratings were analysed with Principal Component Analysis (PCA). The developed scales presented in this paper might be used by robot designers for specific contexts and potentially for tailored user experience evaluations.",
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Nielsen, S, Bonnerup, E, Hansen, AK, Nilsson, J, Nellemann, LJ, Hansen, KD & Hammershøi, D 2018, Subjective Experience of Interacting with a Social Robot at a Danish Airport. i 2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)., 8525643, IEEE, IEEE RO-MAN proceedings, s. 1163 - 1170, 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN), Nanjing, Kina, 27/08/2018. https://doi.org/10.1109/ROMAN.2018.8525643

Subjective Experience of Interacting with a Social Robot at a Danish Airport. / Nielsen, Sara; Bonnerup, Emil; Hansen, Andreas Kornmaaler; Nilsson, Juliane; Nellemann, Lucca Julie; Hansen, Karl Damkjær; Hammershøi, Dorte.

2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN). IEEE, 2018. s. 1163 - 1170 8525643 (IEEE RO-MAN proceedings).

Publikation: Bidrag til bog/antologi/rapport/konference proceedingKonferenceartikel i proceedingForskningpeer review

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Nielsen S, Bonnerup E, Hansen AK, Nilsson J, Nellemann LJ, Hansen KD et al. Subjective Experience of Interacting with a Social Robot at a Danish Airport. I 2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN). IEEE. 2018. s. 1163 - 1170. 8525643. (IEEE RO-MAN proceedings). https://doi.org/10.1109/ROMAN.2018.8525643