Subjective Experience of Interacting with a Social Robot at a Danish Airport

Sara Nielsen; Emil Bonnerup; Andreas Kornmaaler Hansen; Juliane Nilsson; Lucca Julie Nellemann; Karl Damkjær Hansen; Dorte Hammershøi

doi:10.1109/ROMAN.2018.8525643

Subjective Experience of Interacting with a Social Robot at a Danish Airport

Sara Nielsen^*, Emil Bonnerup, Andreas Kornmaaler Hansen, Juliane Nilsson, Lucca Julie Nellemann, Karl Damkjær Hansen, Dorte Hammershøi

^*Kontaktforfatter

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

5 Citationer (Scopus)

Abstract

This study investigates the subjective experience of interacting with a social robot at Aalborg Airport (AAL) by conducting a field study where 23 attributes in Human-Robot Interaction (HRI) were elicited. During two tests, Danish travellers were recruited by a remote controlled Double robot, which offered four wayfinding options specific for AAL. In the first test 30 subjects participated in a semi-structured interview about their experience. Observations and the subjects' statements were interpreted and coded using an affinity diagram. The affinity diagram resulted in 10 superordinate categories from which the 23 attributes were elicited and developed into scales. The scales were used in the second test at AAL, where 43 subjects rated HRI. The ratings were analysed with Principal Component Analysis (PCA). The developed scales presented in this paper might be used by robot designers for specific contexts and potentially for tailored user experience evaluations.

Originalsprog	Engelsk
Titel	2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)
Antal sider	8
Forlag	IEEE
Publikationsdato	6 nov. 2018
Sider	1163 - 1170
Artikelnummer	8525643
ISBN (Trykt)	978-1-5386-7981-4
ISBN (Elektronisk)	978-1-5386-7980-7
DOI	https://doi.org/10.1109/ROMAN.2018.8525643
Status	Udgivet - 6 nov. 2018
Begivenhed	27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN) - Nanjing, Kina Varighed: 27 aug. 2018 → 31 aug. 2018

Konference

Konference	27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)
Land/Område	Kina
By	Nanjing
Periode	27/08/2018 → 31/08/2018

Navn	IEEE RO-MAN proceedings
ISSN	1944-9445

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10.1109/ROMAN.2018.8525643

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http://www.scopus.com/inward/record.url?scp=85058120300&partnerID=8YFLogxK

Robot Digital Signage
Bak, T., Hansen, K. D., Pedersen, R. & Hansen, S. T.
01/02/2018 → 01/02/2021
Projekter: Projekt › Forskning

IEEE 28th International Symposium on Robot and Human Interactive Communication (RO-MAN)
Andreas Kornmaaler Hansen (Deltager)
27 aug. 2018 → 31 aug. 2018
Aktivitet: Deltagelse i faglig begivenhed › Organisering af eller deltagelse i konference

Citationsformater

@inproceedings{602b5aa6159944d2be8c3d1a607fcbb3,

title = "Subjective Experience of Interacting with a Social Robot at a Danish Airport",

abstract = "This study investigates the subjective experience of interacting with a social robot at Aalborg Airport (AAL) by conducting a field study where 23 attributes in Human-Robot Interaction (HRI) were elicited. During two tests, Danish travellers were recruited by a remote controlled Double robot, which offered four wayfinding options specific for AAL. In the first test 30 subjects participated in a semi-structured interview about their experience. Observations and the subjects' statements were interpreted and coded using an affinity diagram. The affinity diagram resulted in 10 superordinate categories from which the 23 attributes were elicited and developed into scales. The scales were used in the second test at AAL, where 43 subjects rated HRI. The ratings were analysed with Principal Component Analysis (PCA). The developed scales presented in this paper might be used by robot designers for specific contexts and potentially for tailored user experience evaluations.",

keywords = "human-robot interaction",

author = "Sara Nielsen and Emil Bonnerup and Hansen, {Andreas Kornmaaler} and Juliane Nilsson and Nellemann, {Lucca Julie} and Hansen, {Karl Damkj{\ae}r} and Dorte Hammersh{\o}i",

year = "2018",

month = nov,

day = "6",

doi = "10.1109/ROMAN.2018.8525643",

language = "English",

isbn = "978-1-5386-7981-4",

series = "IEEE RO-MAN proceedings",

publisher = "IEEE",

pages = "1163 -- 1170",

booktitle = "2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)",

address = "United States",

note = "27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN) ; Conference date: 27-08-2018 Through 31-08-2018",

}

Nielsen, S, Bonnerup, E, Hansen, AK, Nilsson, J, Nellemann, LJ, Hansen, KD & Hammershøi, D 2018, Subjective Experience of Interacting with a Social Robot at a Danish Airport. i 2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)., 8525643, IEEE, IEEE RO-MAN proceedings, s. 1163 - 1170, 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN), Nanjing, Kina, 27/08/2018. https://doi.org/10.1109/ROMAN.2018.8525643

Subjective Experience of Interacting with a Social Robot at a Danish Airport. / Nielsen, Sara; Bonnerup, Emil; Hansen, Andreas Kornmaaler et al.
2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN). IEEE, 2018. s. 1163 - 1170 8525643 (IEEE RO-MAN proceedings).

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

TY - GEN

T1 - Subjective Experience of Interacting with a Social Robot at a Danish Airport

AU - Nielsen, Sara

AU - Bonnerup, Emil

AU - Hansen, Andreas Kornmaaler

AU - Nilsson, Juliane

AU - Nellemann, Lucca Julie

AU - Hansen, Karl Damkjær

AU - Hammershøi, Dorte

PY - 2018/11/6

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AB - This study investigates the subjective experience of interacting with a social robot at Aalborg Airport (AAL) by conducting a field study where 23 attributes in Human-Robot Interaction (HRI) were elicited. During two tests, Danish travellers were recruited by a remote controlled Double robot, which offered four wayfinding options specific for AAL. In the first test 30 subjects participated in a semi-structured interview about their experience. Observations and the subjects' statements were interpreted and coded using an affinity diagram. The affinity diagram resulted in 10 superordinate categories from which the 23 attributes were elicited and developed into scales. The scales were used in the second test at AAL, where 43 subjects rated HRI. The ratings were analysed with Principal Component Analysis (PCA). The developed scales presented in this paper might be used by robot designers for specific contexts and potentially for tailored user experience evaluations.

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M3 - Article in proceeding

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T3 - IEEE RO-MAN proceedings

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BT - 2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)

PB - IEEE

T2 - 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)

Y2 - 27 August 2018 through 31 August 2018

ER -

Subjective Experience of Interacting with a Social Robot at a Danish Airport

Abstract

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AUB Link

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Projekter

Robot Digital Signage

Aktiviteter

IEEE 28th International Symposium on Robot and Human Interactive Communication (RO-MAN)

Citationsformater