This paper discusses the challenges of balancing service- and user experience design perspectives when engaging in the complexity of modern design processes. We argue this can be seen as a balance between different levels of socio-technical complexity – ranging from micro perspectives of a touchpoint’s interfaces, to a systemic perspective’s focus on actor maps and service blueprints. We propose video- and animation-based sketching as a way to use the temporal nature of both disciplines as a common language for zooming in and out of both micro, meso and macro levels of a service system design, and thus function as one approach to bridge the method gap between the two disciplines.
|Titel||Experience Design Meets Service Design – Method Clash or Marriage? workshop in conjunction with ACM CHI’18. April 22, 2018, Montreal, Canada.|
|Status||Udgivet - 2018|
|Begivenhed||ACM CHI Conference on Human Factors in Computing System 2018: Engage with CHI - Palais des Congrès de Montréal, Montréal, Canada|
Varighed: 21 apr. 2018 → 26 apr. 2018
|Konference||ACM CHI Conference on Human Factors in Computing System 2018|
|Lokation||Palais des Congrès de Montréal|
|Periode||21/04/2018 → 26/04/2018|