Temporal sketching as a method to balance service and experience design

Publikation: Bidrag til bog/antologi/rapport/konference proceedingKonferenceartikel i proceedingForskningpeer review

Abstrakt

This paper discusses the challenges of balancing service- and user experience design perspectives when engaging in the complexity of modern design processes. We argue this can be seen as a balance between different levels of socio-technical complexity – ranging from micro perspectives of a touchpoint’s interfaces, to a systemic perspective’s focus on actor maps and service blueprints. We propose video- and animation-based sketching as a way to use the temporal nature of both disciplines as a common language for zooming in and out of both micro, meso and macro levels of a service system design, and thus function as one approach to bridge the method gap between the two disciplines.
OriginalsprogEngelsk
TitelExperience Design Meets Service Design – Method Clash or Marriage? workshop in conjunction with ACM CHI’18. April 22, 2018, Montreal, Canada.
Antal sider7
Publikationsdato2018
StatusUdgivet - 2018
BegivenhedACM CHI Conference on Human Factors in Computing System 2018: Engage with CHI - Palais des Congrès de Montréal, Montréal, Canada
Varighed: 21 apr. 201826 apr. 2018
https://chi2018.acm.org

Konference

KonferenceACM CHI Conference on Human Factors in Computing System 2018
LokationPalais des Congrès de Montréal
Land/OmrådeCanada
ByMontréal
Periode21/04/201826/04/2018
Internetadresse

Fingeraftryk

Dyk ned i forskningsemnerne om 'Temporal sketching as a method to balance service and experience design'. Sammen danner de et unikt fingeraftryk.

Citationsformater