Tensions between ‘Design as Use’, Service Design and ICT-centric Services

Publikation: Konferencebidrag uden forlag/tidsskriftPaper uden forlag/tidsskriftForskningpeer review

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Resumé

The question, which this paper examines as a very early and tentative question, is whether the process model for the relationship between users and designers, presented by Bredies (2014), can be applied to understand the relationship between users and designers of ICT- and telecommunication infrastructure standards, e.g. 5G. Traditionally, user-centered design (UCD) approaches are being applied by researchers in this field e.g. through user scenarios, but is UCD the most precise category for the design processes actually taking place? Through the analysis of a scenario-based research for infrastructure requirements for wireless services in year 2020, the user scenarios method is being positioned on a continuum between ‘observation-driven’ (phenomenological approach) and ‘idea-driven’ (agenda-driven) constructions of users. Secondly, descriptions of respectively participatory design, non-intentional design and critical design are being examined for their potential contribution to an understanding of design processes taking place in ICT and telecom infrastructure development projects.
OriginalsprogEngelsk
Publikationsdato16 okt. 2015
Antal sider7
StatusUdgivet - 16 okt. 2015
BegivenhedWWRF meeting 35: Wireless World research forum meeting 35 - København, Copenhagen, Danmark
Varighed: 14 okt. 201516 okt. 2015

Konference

KonferenceWWRF meeting 35
LokationKøbenhavn
LandDanmark
ByCopenhagen
Periode14/10/201516/10/2015

Fingerprint

Telecommunication
User centered design

Bibliografisk note

paper presented in Working group "A" of WWRF: User Needs & Requirements in a Wireless World

Emneord

  • User Centered Design
  • Participatory Design
  • critical design
  • non-intended design
  • user involvement
  • telecom infrastructure
  • telecom networks
  • innovation
  • 5G networks
  • 5G-technology

Citer dette

Sørensen, J. K. (2015). Tensions between ‘Design as Use’, Service Design and ICT-centric Services. Afhandling præsenteret på WWRF meeting 35, Copenhagen, Danmark.
Sørensen, Jannick Kirk. / Tensions between ‘Design as Use’, Service Design and ICT-centric Services. Afhandling præsenteret på WWRF meeting 35, Copenhagen, Danmark.7 s.
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Sørensen, JK 2015, 'Tensions between ‘Design as Use’, Service Design and ICT-centric Services' Paper fremlagt ved WWRF meeting 35, Copenhagen, Danmark, 14/10/2015 - 16/10/2015, .

Tensions between ‘Design as Use’, Service Design and ICT-centric Services. / Sørensen, Jannick Kirk.

2015. Afhandling præsenteret på WWRF meeting 35, Copenhagen, Danmark.

Publikation: Konferencebidrag uden forlag/tidsskriftPaper uden forlag/tidsskriftForskningpeer review

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Sørensen JK. Tensions between ‘Design as Use’, Service Design and ICT-centric Services. 2015. Afhandling præsenteret på WWRF meeting 35, Copenhagen, Danmark.