The Briefing Process: Examining the Client-Consultant Relationship through a case

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Resumé

This paper presents the outcome of a Master thesis in Service Design done at Aalborg University and it examines the client-designer relationship in the briefing process of service design projects, in order to highlight the importance of this crucial but often overlooked part of the design process as a whole. The authors explore this perspective through a specific case developed in collaboration with the Royal Library of Denmark.
Besides the case, further insights from professional practitioners are discussed to provide recommendations for how service design consultants and prospective clients alike may approach the service design briefing phase from both sides of the table.
OriginalsprogEngelsk
TitelServDes2018 - Service Design Proof of Concept : Proceedings of the ServDes.2018 Conference
Antal sider12
ForlagLinköping University Electronic Press
Publikationsdato2018
Sider13-24
Artikelnummer002
ISBN (Trykt)978-91-7685-237-8
StatusUdgivet - 2018
BegivenhedService Design and Innovation Conference: Proof of Concept - Politecnico di Milano, Milan, Italien
Varighed: 18 jun. 201820 jun. 2018
http://www.servdes.org/

Konference

KonferenceService Design and Innovation Conference
LokationPolitecnico di Milano
LandItalien
ByMilan
Periode18/06/201820/06/2018
Internetadresse
NavnLinköping Electronic Conference Proceedings
ISSN1650-3686

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Consultants
Service design
Denmark
Design process

Citer dette

Becermen, B., Grøndal, E., & Götzen, A. D. (2018). The Briefing Process: Examining the Client-Consultant Relationship through a case. I ServDes2018 - Service Design Proof of Concept: Proceedings of the ServDes.2018 Conference (s. 13-24). [002] Linköping University Electronic Press. Linköping Electronic Conference Proceedings
Becermen, Begüm ; Grøndal, Esben ; Götzen, Amalia De. / The Briefing Process : Examining the Client-Consultant Relationship through a case. ServDes2018 - Service Design Proof of Concept: Proceedings of the ServDes.2018 Conference. Linköping University Electronic Press, 2018. s. 13-24 (Linköping Electronic Conference Proceedings).
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Becermen, B, Grøndal, E & Götzen, AD 2018, The Briefing Process: Examining the Client-Consultant Relationship through a case. i ServDes2018 - Service Design Proof of Concept: Proceedings of the ServDes.2018 Conference., 002, Linköping University Electronic Press, Linköping Electronic Conference Proceedings, s. 13-24, Milan, Italien, 18/06/2018.

The Briefing Process : Examining the Client-Consultant Relationship through a case. / Becermen, Begüm; Grøndal, Esben; Götzen, Amalia De.

ServDes2018 - Service Design Proof of Concept: Proceedings of the ServDes.2018 Conference. Linköping University Electronic Press, 2018. s. 13-24 002 (Linköping Electronic Conference Proceedings).

Publikation: Bidrag til bog/antologi/rapport/konference proceedingKonferenceartikel i proceedingForskningpeer review

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Becermen B, Grøndal E, Götzen AD. The Briefing Process: Examining the Client-Consultant Relationship through a case. I ServDes2018 - Service Design Proof of Concept: Proceedings of the ServDes.2018 Conference. Linköping University Electronic Press. 2018. s. 13-24. 002. (Linköping Electronic Conference Proceedings).