The Briefing Process: Examining the Client-Consultant Relationship through a case

Begüm Becermen; Esben Grøndal; Amalia De Götzen

The Briefing Process: Examining the Client-Consultant Relationship through a case

Begüm Becermen, Esben Grøndal, Amalia De Götzen

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

2 Citationer (Scopus)

95 Downloads (Pure)

Abstract

This paper presents the outcome of a Master thesis in Service Design done at Aalborg University and it examines the client-designer relationship in the briefing process of service design projects, in order to highlight the importance of this crucial but often overlooked part of the design process as a whole. The authors explore this perspective through a specific case developed in collaboration with the Royal Library of Denmark.
Besides the case, further insights from professional practitioners are discussed to provide recommendations for how service design consultants and prospective clients alike may approach the service design briefing phase from both sides of the table.

Originalsprog	Engelsk
Titel	ServDes2018 - Service Design Proof of Concept : Proceedings of the ServDes.2018 Conference
Antal sider	12
Forlag	Linköping University Electronic Press
Publikationsdato	2018
Sider	13-24
Artikelnummer	002
ISBN (Trykt)	978-91-7685-237-8
Status	Udgivet - 2018
Begivenhed	Service Design and Innovation Conference: Proof of Concept - Politecnico di Milano, Milan, Italien Varighed: 18 jun. 2018 → 20 jun. 2018 http://www.servdes.org/

Konference

Konference	Service Design and Innovation Conference
Lokation	Politecnico di Milano
Land/Område	Italien
By	Milan
Periode	18/06/2018 → 20/06/2018
Internetadresse	http://www.servdes.org/

Navn	Linköping Electronic Conference Proceedings
ISSN	1650-3686

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Open Access articleForlagets udgivne version, 587 KBLicens: CC BY-NC 4.0

http://www.servdes.org/wp/wp-content/uploads/2018/07/2.pdf

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Citationsformater

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title = "The Briefing Process: Examining the Client-Consultant Relationship through a case",

abstract = "This paper presents the outcome of a Master thesis in Service Design done at Aalborg University and it examines the client-designer relationship in the briefing process of service design projects, in order to highlight the importance of this crucial but often overlooked part of the design process as a whole. The authors explore this perspective through a specific case developed in collaboration with the Royal Library of Denmark.Besides the case, further insights from professional practitioners are discussed to provide recommendations for how service design consultants and prospective clients alike may approach the service design briefing phase from both sides of the table.",

keywords = "Briefing Process, Service Design Consulting, Client-Consultant Relation",

author = "Beg{\"u}m Becermen and Esben Gr{\o}ndal and G{\"o}tzen, {Amalia De}",

year = "2018",

language = "English",

isbn = "978-91-7685-237-8",

series = "Link{\"o}ping Electronic Conference Proceedings",

pages = "13--24",

booktitle = "ServDes2018 - Service Design Proof of Concept",

publisher = "Link{\"o}ping University Electronic Press",

note = "Service Design and Innovation Conference : Proof of Concept, ServDes ; Conference date: 18-06-2018 Through 20-06-2018",

url = "http://www.servdes.org/",

}

Becermen, B, Grøndal, E & Götzen, AD 2018, The Briefing Process: Examining the Client-Consultant Relationship through a case. i ServDes2018 - Service Design Proof of Concept: Proceedings of the ServDes.2018 Conference., 002, Linköping University Electronic Press, Linköping Electronic Conference Proceedings, s. 13-24, Service Design and Innovation Conference, Milan, Italien, 18/06/2018. <http://www.servdes.org/wp/wp-content/uploads/2018/07/2.pdf>

The Briefing Process: Examining the Client-Consultant Relationship through a case. / Becermen, Begüm; Grøndal, Esben; Götzen, Amalia De.
ServDes2018 - Service Design Proof of Concept: Proceedings of the ServDes.2018 Conference. Linköping University Electronic Press, 2018. s. 13-24 002 (Linköping Electronic Conference Proceedings).

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

TY - GEN

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AU - Grøndal, Esben

AU - Götzen, Amalia De

PY - 2018

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N2 - This paper presents the outcome of a Master thesis in Service Design done at Aalborg University and it examines the client-designer relationship in the briefing process of service design projects, in order to highlight the importance of this crucial but often overlooked part of the design process as a whole. The authors explore this perspective through a specific case developed in collaboration with the Royal Library of Denmark.Besides the case, further insights from professional practitioners are discussed to provide recommendations for how service design consultants and prospective clients alike may approach the service design briefing phase from both sides of the table.

AB - This paper presents the outcome of a Master thesis in Service Design done at Aalborg University and it examines the client-designer relationship in the briefing process of service design projects, in order to highlight the importance of this crucial but often overlooked part of the design process as a whole. The authors explore this perspective through a specific case developed in collaboration with the Royal Library of Denmark.Besides the case, further insights from professional practitioners are discussed to provide recommendations for how service design consultants and prospective clients alike may approach the service design briefing phase from both sides of the table.

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KW - Service Design Consulting

KW - Client-Consultant Relation

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BT - ServDes2018 - Service Design Proof of Concept

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ER -

The Briefing Process: Examining the Client-Consultant Relationship through a case

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