The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators: Infrastructuring Lifesaving Technology with an IoT Solution

Oliver Rønn Christensen; Signe Helbo Gregers Sørensen; Anne Stouby Persson; Anne Marie Kanstrup; Adrienne Mannov

doi:10.1007/978-3-030-85616-8_23

The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators: Infrastructuring Lifesaving Technology with an IoT Solution

Oliver Rønn Christensen^*, Signe Helbo Gregers Sørensen, Anne Stouby Persson, Anne Marie Kanstrup, Adrienne Mannov

^*Kontaktforfatter

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

Abstract

This paper contributes to HCI with a foundation for exploring ways in which an Internet of Things (IoT) solution can support the maintenance of public automated defibrillators (AEDs) sustainably. AED is a critical lifesaving technology installed in non-medical environments. The technology places enormous demands on public engagement for its use and maintenance. Insights into how medical technology is maintained in non-medical environments can complement current innovations in lifesaving technology. This ethnographic study investigates the complexity around an IoT solution to remedy breakdowns in the maintenance of AEDs in a Danish context. We conceptualize maintenance as infrastructuring and identify how the diverse field of actors around an AED entails technical but primarily social dimensions revealing a controversy of responsibility and accountability. This article recommends that when developing an IoT solution for maintaining AEDs, technical, social, political, and ethical dimensions should be considered to address responsibility and accountability issues.

Originalsprog	Engelsk
Titel	IFIP Conference on Human-Computer Interaction : INTERACT 2021: Human-Computer Interaction – INTERACT 2021
Redaktører	Carmelo Ardito, Rosa Lanzilotti, Alessio Malizia, Alessio Malizia, Helen Petrie, Antonio Piccinno, Giuseppe Desolda, Kori Inkpen
Antal sider	19
Forlag	Springer
Publikationsdato	2021
Sider	383-401
ISBN (Trykt)	978-3-030-85615-1
ISBN (Elektronisk)	978-3-030-85616-8
DOI	https://doi.org/10.1007/978-3-030-85616-8_23
Status	Udgivet - 2021
Begivenhed	INTERACT 2021: The 18th IFIP TV.13 International Conference on Human-Computer Interaction - Bari, Italien Varighed: 30 aug. 2021 → 3 sep. 2021 https://www.interact2021.org/

Konference

Konference	INTERACT 2021
Land/Område	Italien
By	Bari
Periode	30/08/2021 → 03/09/2021
Internetadresse	https://www.interact2021.org/

Navn	Lecture Notes in Computer Science
Vol/bind	12933
ISSN	0302-9743

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10.1007/978-3-030-85616-8_23

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Citationsformater

Christensen, O. R., Sørensen, S. H. G., Persson, A. S., Kanstrup, A. M., & Mannov, A. (2021). The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators: Infrastructuring Lifesaving Technology with an IoT Solution. I C. Ardito, R. Lanzilotti, A. Malizia, A. Malizia, H. Petrie, A. Piccinno, G. Desolda, & K. Inkpen (red.), IFIP Conference on Human-Computer Interaction: INTERACT 2021: Human-Computer Interaction – INTERACT 2021 (s. 383-401). Springer. https://doi.org/10.1007/978-3-030-85616-8_23

Christensen, Oliver Rønn ; Sørensen, Signe Helbo Gregers ; Persson, Anne Stouby et al. / The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators : Infrastructuring Lifesaving Technology with an IoT Solution. IFIP Conference on Human-Computer Interaction: INTERACT 2021: Human-Computer Interaction – INTERACT 2021. red. / Carmelo Ardito ; Rosa Lanzilotti ; Alessio Malizia ; Alessio Malizia ; Helen Petrie ; Antonio Piccinno ; Giuseppe Desolda ; Kori Inkpen. Springer, 2021. s. 383-401 (Lecture Notes in Computer Science, Bind 12933).

@inproceedings{ebc91331189745118b209d2d8c874860,

title = "The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators: Infrastructuring Lifesaving Technology with an IoT Solution",

abstract = "This paper contributes to HCI with a foundation for exploring ways in which an Internet of Things (IoT) solution can support the maintenance of public automated defibrillators (AEDs) sustainably. AED is a critical lifesaving technology installed in non-medical environments. The technology places enormous demands on public engagement for its use and maintenance. Insights into how medical technology is maintained in non-medical environments can complement current innovations in lifesaving technology. This ethnographic study investigates the complexity around an IoT solution to remedy breakdowns in the maintenance of AEDs in a Danish context. We conceptualize maintenance as infrastructuring and identify how the diverse field of actors around an AED entails technical but primarily social dimensions revealing a controversy of responsibility and accountability. This article recommends that when developing an IoT solution for maintaining AEDs, technical, social, political, and ethical dimensions should be considered to address responsibility and accountability issues.",

keywords = "Ethnography, Health, Infrastructure, IoT, Public automated external defibrillators",

author = "Christensen, {Oliver R{\o}nn} and S{\o}rensen, {Signe Helbo Gregers} and Persson, {Anne Stouby} and Kanstrup, {Anne Marie} and Adrienne Mannov",

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booktitle = "IFIP Conference on Human-Computer Interaction",

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note = "INTERACT 2021 ; Conference date: 30-08-2021 Through 03-09-2021",

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Christensen, OR, Sørensen, SHG, Persson, AS , Kanstrup, AM & Mannov, A 2021, The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators: Infrastructuring Lifesaving Technology with an IoT Solution. i C Ardito, R Lanzilotti, A Malizia, A Malizia, H Petrie, A Piccinno, G Desolda & K Inkpen (red), IFIP Conference on Human-Computer Interaction: INTERACT 2021: Human-Computer Interaction – INTERACT 2021. Springer, Lecture Notes in Computer Science, bind 12933, s. 383-401, INTERACT 2021, Bari, Italien, 30/08/2021. https://doi.org/10.1007/978-3-030-85616-8_23

The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators: Infrastructuring Lifesaving Technology with an IoT Solution. / Christensen, Oliver Rønn; Sørensen, Signe Helbo Gregers; Persson, Anne Stouby et al.
IFIP Conference on Human-Computer Interaction: INTERACT 2021: Human-Computer Interaction – INTERACT 2021. red. / Carmelo Ardito; Rosa Lanzilotti; Alessio Malizia; Alessio Malizia; Helen Petrie; Antonio Piccinno; Giuseppe Desolda; Kori Inkpen. Springer, 2021. s. 383-401 (Lecture Notes in Computer Science, Bind 12933).

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

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T1 - The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators

T2 - INTERACT 2021

AU - Christensen, Oliver Rønn

AU - Sørensen, Signe Helbo Gregers

AU - Persson, Anne Stouby

AU - Kanstrup, Anne Marie

AU - Mannov, Adrienne

PY - 2021

Y1 - 2021

N2 - This paper contributes to HCI with a foundation for exploring ways in which an Internet of Things (IoT) solution can support the maintenance of public automated defibrillators (AEDs) sustainably. AED is a critical lifesaving technology installed in non-medical environments. The technology places enormous demands on public engagement for its use and maintenance. Insights into how medical technology is maintained in non-medical environments can complement current innovations in lifesaving technology. This ethnographic study investigates the complexity around an IoT solution to remedy breakdowns in the maintenance of AEDs in a Danish context. We conceptualize maintenance as infrastructuring and identify how the diverse field of actors around an AED entails technical but primarily social dimensions revealing a controversy of responsibility and accountability. This article recommends that when developing an IoT solution for maintaining AEDs, technical, social, political, and ethical dimensions should be considered to address responsibility and accountability issues.

AB - This paper contributes to HCI with a foundation for exploring ways in which an Internet of Things (IoT) solution can support the maintenance of public automated defibrillators (AEDs) sustainably. AED is a critical lifesaving technology installed in non-medical environments. The technology places enormous demands on public engagement for its use and maintenance. Insights into how medical technology is maintained in non-medical environments can complement current innovations in lifesaving technology. This ethnographic study investigates the complexity around an IoT solution to remedy breakdowns in the maintenance of AEDs in a Danish context. We conceptualize maintenance as infrastructuring and identify how the diverse field of actors around an AED entails technical but primarily social dimensions revealing a controversy of responsibility and accountability. This article recommends that when developing an IoT solution for maintaining AEDs, technical, social, political, and ethical dimensions should be considered to address responsibility and accountability issues.

KW - Ethnography

KW - Health

KW - Infrastructure

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A2 - Lanzilotti, Rosa

A2 - Malizia, Alessio

A2 - Petrie, Helen

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A2 - Desolda, Giuseppe

A2 - Inkpen, Kori

PB - Springer

Y2 - 30 August 2021 through 3 September 2021

ER -

Christensen OR, Sørensen SHG, Persson AS , Kanstrup AM, Mannov A. The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators: Infrastructuring Lifesaving Technology with an IoT Solution. I Ardito C, Lanzilotti R, Malizia A, Malizia A, Petrie H, Piccinno A, Desolda G, Inkpen K, red., IFIP Conference on Human-Computer Interaction: INTERACT 2021: Human-Computer Interaction – INTERACT 2021. Springer. 2021. s. 383-401. (Lecture Notes in Computer Science, Bind 12933). doi: 10.1007/978-3-030-85616-8_23

The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators: Infrastructuring Lifesaving Technology with an IoT Solution

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