The effect of HRM on the relationship between quality management techniques and performance

Lillian do Nascimento Gambi , Frances Jørgensen, Mateus Cecílio Gerolamo, Harry Boer, Luiz Cesar Ribeiro Carpinetti

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    Abstrakt

    This study analyzes the effect of HRM approaches (control versus commitment) on the relationship between quality management techniques and operational performance. The research model and hypotheses devised are tested using data collected from 250 Brazilian and Danish manufacturing companies. The study shows that the relationship between quality management techniques and performance is influenced by HRM approaches, but provides counterevidence to the prevailing assumption that commitment-oriented HRM is generally more appropriate to increase performance than a control-oriented approach. Rather, the paper demonstrates that control-oriented HRM enhances the positive effects of quality management techniques on performance, irrespective of the core characteristics of these techniques.
    OriginalsprogEngelsk
    TitelProceedings of the 21st International EurOMA Conference on Operations Management in an Innovation Economy
    Antal sider10
    Vol/bind21
    UdgivelsesstedPalermo, Italy
    ForlagEurOMA
    Publikationsdato20 jun. 2014
    StatusUdgivet - 20 jun. 2014
    Begivenhed21st EurOMA Conference: Operations Management in an Innovation Economy - University of Palermo, Palermo, Italien
    Varighed: 20 jun. 201425 jun. 2014
    Konferencens nummer: 21

    Konference

    Konference21st EurOMA Conference
    Nummer21
    LokationUniversity of Palermo
    LandItalien
    ByPalermo
    Periode20/06/201425/06/2014

    Emneord

    • Quality management techniques, HRM-approaches, Operational performance

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