Towards a Toolbox for a Process Innovation Laboratory: A Case Study of Process Innovation at Genpact

Jie Gong, Charles Møller

    Publikation: Bidrag til bog/antologi/rapport/konference proceedingKonferenceartikel i proceedingForskningpeer review

    Abstrakt

    Driven by the global competition, process Innovation has been a
    challenge to large enterprises for many years. The research in this paper
    discusses about the theory and methods of Business Process Innovation (BPI) in
    designing Intelligent Supply Chains (ISC) in inter-organizations. We first
    review the BPI concepts, compare it with Business Process Improvement
    (BPIm) and Business Process Reengineering (BPR), and then build an
    analytical framework to define business process innovation from four different
    perspectives: management science, knowledge management, information
    technology and quality control/process improvement. Then we present the case
    study of Genpact, and based on the findings we formulate the challenges
    towards a toolbox for a process innovation laboratory. These guidelines are the
    main contributions of this paper.
    OriginalsprogEngelsk
    TitelThe Fifth International Conference on Research and Practical Issues of Enterprise Information Systems : Pre-proceedings
    RedaktørerCharles Møller
    Antal sider18
    ForlagCenter for Industrial Production, Aalborg University
    Publikationsdato2011
    ISBN (Trykt)978-87-91831-42-3
    StatusUdgivet - 2011
    BegivenhedThe Fifth International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2011) - Aalborg, Danmark
    Varighed: 16 okt. 201118 okt. 2011

    Konference

    KonferenceThe Fifth International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2011)
    LandDanmark
    ByAalborg
    Periode16/10/201118/10/2011

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