@inproceedings{837584e09c2d11db8ed6000ea68e967b,
title = "Towards Continuous Improvement: A Case of Self-Assessment Using the EFQM Excellence Model",
keywords = "Continuousimprovement, Self-assessment, EFQM, Excellencemodel, TQM",
author = "Wong, {Chee Yew} and Dahlgaard, {Jens J{\o}rn}",
year = "2003",
language = "English",
booktitle = "6th QMOD Conference Quality Management and Organizational Development focusing on Sustainable Development",
note = "6th QMOD Conference Quality Management and Organizational Development focusing on Sustainable Development, October 1-3, 2003 ; Conference date: 19-05-2010",
}