Understanding Users Through Three Types of Personas

Lene Nielsen; Marta Larusdottir; Lars Bo Larsen

doi:10.1007/978-3-030-85616-8_20

Understanding Users Through Three Types of Personas

Bidragets oversatte titel: Integration af personas i agil udvikling - beskrivelse af to eksempler

Lene Nielsen, Marta Larusdottir, Lars Bo Larsen

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

2 Citationer (Scopus)

Abstract

To integrate UX practices in agile development is not straight forward. IT professionals struggle with integrating UX practices mainly due to lack of resources or knowledge. Additionally, it is hard to find the right timing for the UX activities and often the focus is on delivering functionality and not on understanding the users. Integrating the personas method in agile development has been suggested to extend the understanding of the real users by the IT professionals. However, studies show that the integration of personas can fail. Through interviews with IT professionals we investigate how to better the odds of a successful implementation of the persona method in agile development. The result shows that several factors have an impact on the implementation of the method.

Bidragets oversatte titel	Integration af personas i agil udvikling - beskrivelse af to eksempler
Originalsprog	Engelsk
Titel	Human-Computer Interaction – INTERACT 2021
Redaktører	Carmelo Ardito, Rosa Lanzilotti, Alessio Malizia, Alessio Malizia, Helen Petrie, Antonio Piccinno, Giuseppe Desolda, Kori Inkpen
Antal sider	19
Forlag	Springer
Publikationsdato	26 aug. 2021
Sider	330-348
ISBN (Trykt)	978-3-030-85615-1
ISBN (Elektronisk)	978-3-030-85616-8
DOI	https://doi.org/10.1007/978-3-030-85616-8_20
Status	Udgivet - 26 aug. 2021
Begivenhed	INTERACT 2021: The 18th IFIP TV.13 International Conference on Human-Computer Interaction - Bari, Italien Varighed: 30 aug. 2021 → 3 sep. 2021 https://www.interact2021.org/

Konference

Konference	INTERACT 2021: The 18th IFIP TV.13 International Conference on Human-Computer Interaction
Land/Område	Italien
By	Bari
Periode	30/08/2021 → 03/09/2021
Internetadresse	https://www.interact2021.org/

Navn	Lecture Notes in Computer Science (LNCS)
Vol/bind	12933
ISSN	0302-9743

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10.1007/978-3-030-85616-8_20

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Citationsformater

Nielsen, Lene ; Larusdottir, Marta ; Larsen, Lars Bo. / Understanding Users Through Three Types of Personas. Human-Computer Interaction – INTERACT 2021. red. / Carmelo Ardito ; Rosa Lanzilotti ; Alessio Malizia ; Alessio Malizia ; Helen Petrie ; Antonio Piccinno ; Giuseppe Desolda ; Kori Inkpen. Springer, 2021. s. 330-348 (Lecture Notes in Computer Science (LNCS), Bind 12933).

@inproceedings{770a3906a37646fd87ade593b609fc2a,

title = "Understanding Users Through Three Types of Personas",

abstract = "Personas is a suggested method to extend IT professionals' understanding of users and users{\textquoteright} needs. A common advantage expressed is that personas extend the IT professionals{\textquoteright} empathy for the users, but a disadvantage is that personas are typically defined at the start of a software project and gradually are forgotten, since there is little reference to the personas through the software development project. In this paper we report experiences of coaching IT professionals in defining agile user stories based on personas, called: Persona User Stories (PUS). The aim of these workshops, was to extend the usage of personas and thereby extend the IT professionals{\textquoteright} understanding of their users. In a research project with three companies, we coached teams of IT professionals in three-hour workshops with 76 participants in total. The workshops were conducted at each company using personas already defined by the IT professionals. The persona descriptions were based on three types of information: (a) assumptions, (b) secondary research, and (c) data specific to a project. Our findings show that personas based on assumptions result in the participants questioning the description of the personas and having difficulties in understanding the personas. For making the persona user stories (PUS), the participants used themselves more often as a reference when working with the assumption based personas, than the participants using the other two types of personas.",

keywords = "Case study, IT professionals, Persona user stories, Personas, User stories, Workshops",

author = "Lene Nielsen and Marta Larusdottir and Larsen, {Lars Bo}",

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booktitle = "Human-Computer Interaction – INTERACT 2021",

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Nielsen, L, Larusdottir, M & Larsen, LB 2021, Understanding Users Through Three Types of Personas. i C Ardito, R Lanzilotti, A Malizia, A Malizia, H Petrie, A Piccinno, G Desolda & K Inkpen (red), Human-Computer Interaction – INTERACT 2021. Springer, Lecture Notes in Computer Science (LNCS), bind 12933, s. 330-348, INTERACT 2021: The 18th IFIP TV.13 International Conference on Human-Computer Interaction, Bari, Italien, 30/08/2021. https://doi.org/10.1007/978-3-030-85616-8_20

Understanding Users Through Three Types of Personas. / Nielsen, Lene; Larusdottir, Marta; Larsen, Lars Bo.
Human-Computer Interaction – INTERACT 2021. red. / Carmelo Ardito; Rosa Lanzilotti; Alessio Malizia; Alessio Malizia; Helen Petrie; Antonio Piccinno; Giuseppe Desolda; Kori Inkpen. Springer, 2021. s. 330-348 (Lecture Notes in Computer Science (LNCS), Bind 12933).

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

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Understanding Users Through Three Types of Personas

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