Unmet wishes: A multimodal interaction analysis of the rejection of choice in assisted shopping interactions

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Abstract

In the field of health communication, it is increasingly important to understand the
interactional management of free choice and the demands of (good) care, specially
in situations where these two objectives conflict with each other. In a multimodal
interaction analysis of video recordings, this article examines decision-making processes in which a caretaker refuses to retrieve a requested object for a woman living with acquired brain injury during their weekly shopping trip. The multimodal analysis describes both the sequential unfolding of these assisted shopping interactions and the interplay of multimodal resources used by the participants. The analysis demonstrates how choice is made available, despite communication impairments, and how the participants deal with the potential loss of face resulting from the caretaker’s rejections.
OriginalsprogEngelsk
TidsskriftJournal of Interactional Research in Communication Disorders
Vol/bind10
Udgave nummer1
Sider (fra-til)5-29
Antal sider25
ISSN2040-5111
DOI
StatusUdgivet - 2021

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