User Experience in Large-Scale Robot Development: A Case Study of Mechanical and Software Teams

Sara Nielsen; Mikael B. Skov; Anders Bruun

doi:10.1007/978-3-031-42283-6_3

User Experience in Large-Scale Robot Development: A Case Study of Mechanical and Software Teams

Sara Nielsen^*, Mikael B. Skov, Anders Bruun

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Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

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Abstract

User experience integration within software companies has been studied extensively, but studies on organizations that develop robots are scant. The physical and socially situated presence of robots poses unique design and development challenges, which companies should be able to address. This case study examines how mechanical and software teams involved in a large-scale robot development project embed UX in robot design. The case offers new perspectives on HCI research, which traditionally explores UX integration in companies from the point of views of UX specialists and software developers, with little consideration of how mechanical and software design interact. During our 12+ months collaboration with the company, we conducted non-participant observations of 30 project SCRUM meetings. Based on this data, we identify four themes concerning the role of UX in robot development, workarounds in design evaluation, requirements handling, and coordination mechanisms.

Originalsprog	Engelsk
Titel	Human-Computer Interaction – INTERACT 2023 : 19th IFIP TC13 International Conference, Proceedings, Part II
Redaktører	José Abdelnour Nocera, Marta Kristín Lárusdóttir, Helen Petrie, Antonio Piccinno, Marco Winckler
Antal sider	22
Forlag	Springer
Publikationsdato	2023
Sider	40-61
ISBN (Trykt)	978-3-031-42282-9
ISBN (Elektronisk)	978-3-031-42283-6
DOI	https://doi.org/10.1007/978-3-031-42283-6_3
Status	Udgivet - 2023
Begivenhed	19th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2023 - York, Storbritannien Varighed: 28 aug. 2023 → 1 sep. 2023

Konference

Konference	19th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2023
Land/Område	Storbritannien
By	York
Periode	28/08/2023 → 01/09/2023

Navn	Lecture Notes in Computer Science (LNCS)
Vol/bind	14143
ISSN	0302-9743

Bibliografisk note

Publisher Copyright:
© 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.

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10.1007/978-3-031-42283-6_3

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1 Citationer
1 Ph.d.-afhandling

User Experience of Social Service Robots: A Pragmatic Approach to the Integration and Adoption of UX in Robotics Companies
Bidragets oversatte titel: User Experience af Social Servicerobotter: En Pragmatisk Tilgang til Integration og Adoption af UX i RobotvirksomhederNielsen, S., 2024, Aalborg University Open Publishing. 277 s.
Publikation: Ph.d.-afhandling

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Citationsformater

Nielsen, S., Skov, M. B., & Bruun, A. (2023). User Experience in Large-Scale Robot Development: A Case Study of Mechanical and Software Teams. I J. Abdelnour Nocera, M. Kristín Lárusdóttir, H. Petrie, A. Piccinno, & M. Winckler (red.), Human-Computer Interaction – INTERACT 2023: 19th IFIP TC13 International Conference, Proceedings, Part II (s. 40-61). Springer. https://doi.org/10.1007/978-3-031-42283-6_3

Nielsen, Sara ; Skov, Mikael B. ; Bruun, Anders. / User Experience in Large-Scale Robot Development : A Case Study of Mechanical and Software Teams. Human-Computer Interaction – INTERACT 2023: 19th IFIP TC13 International Conference, Proceedings, Part II. red. / José Abdelnour Nocera ; Marta Kristín Lárusdóttir ; Helen Petrie ; Antonio Piccinno ; Marco Winckler. Springer, 2023. s. 40-61 (Lecture Notes in Computer Science (LNCS), Bind 14143).

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Nielsen, S , Skov, MB & Bruun, A 2023, User Experience in Large-Scale Robot Development: A Case Study of Mechanical and Software Teams. i J Abdelnour Nocera, M Kristín Lárusdóttir, H Petrie, A Piccinno & M Winckler (red), Human-Computer Interaction – INTERACT 2023: 19th IFIP TC13 International Conference, Proceedings, Part II. Springer, Lecture Notes in Computer Science (LNCS), bind 14143, s. 40-61, 19th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2023, York, Storbritannien, 28/08/2023. https://doi.org/10.1007/978-3-031-42283-6_3

User Experience in Large-Scale Robot Development: A Case Study of Mechanical and Software Teams. / Nielsen, Sara ; Skov, Mikael B.; Bruun, Anders.
Human-Computer Interaction – INTERACT 2023: 19th IFIP TC13 International Conference, Proceedings, Part II. red. / José Abdelnour Nocera; Marta Kristín Lárusdóttir; Helen Petrie; Antonio Piccinno; Marco Winckler. Springer, 2023. s. 40-61 (Lecture Notes in Computer Science (LNCS), Bind 14143).

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

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Nielsen S , Skov MB , Bruun A. User Experience in Large-Scale Robot Development: A Case Study of Mechanical and Software Teams. I Abdelnour Nocera J, Kristín Lárusdóttir M, Petrie H, Piccinno A, Winckler M, red., Human-Computer Interaction – INTERACT 2023: 19th IFIP TC13 International Conference, Proceedings, Part II. Springer. 2023. s. 40-61. (Lecture Notes in Computer Science (LNCS), Bind 14143). doi: 10.1007/978-3-031-42283-6_3