User-Innovated eHealth Solutions for Service Delivery to Older Persons With Hearing Impairment

Annette Cleveland Nielsen, Sergi Rotger-Griful, Anne Marie Kanstrup, Ariane Laplante-Lévesque

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

Resumé

Purpose: The successful design and innovation of eHealth solutions directly involve end users in the process to seek a better understanding of their needs. This article presents user-innovated eHealth solutions targeting older persons with hearing impairment. Our research question was: What are the key users' needs, expectations, and visions within future hearing rehabilitation service delivery? Method: We applied a participatory design approach to facilitate the design of future eHealth solutions via focus groups. We involved older persons with hearing impairment (n = 36), significant others (n = 10), and audiologists (n = 8) following 2 methods: (a) human-centered design for interactive systems and (b) user innovation management. Through 3 rounds of focus groups, we facilitated a process progressing from insights and visions for requirements (Phase 1), to app such as paper version wireframes (Phase 2), and to digital prototypes envisioning future eHealth solutions (Phase 3). Each focus group was video-recorded and photographed, resulting in a rich data set that was analyzed through inductive thematic analysis. Results: The results are presented via (a) a storyboard envisioning future client journeys, (b) 3 key themes for future eHealth solutions, (c) 4 levels of interest and willingness to invest time and effort in digital solutions, and (d) 2 technical savviness types and their different preferences for rehabilitation strategies. Conclusions: Future eHealth solutions must offer personalized rehabilitation strategies that are appropriate for every person with hearing impairment and their level of technical savviness. Thus, a central requirement is anchoring of digital support in the clients' everyday life situations by facilitating easy access to personalized information, communication, and learning milieus. Moreover, the participants' visions for eHealth solutions call for providing both traditional analogue and digital services. Supplemental Material: https://doi.org/10.23641/asha.7310729.

OriginalsprogEngelsk
TidsskriftAmerican Journal of Audiology
Vol/bind27
Udgave nummer3S
Sider (fra-til)403-416
Antal sider14
ISSN1558-9137
DOI
StatusUdgivet - 19 nov. 2018

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Persons With Hearing Impairments
Telemedicine
Focus Groups
Rehabilitation
Access to Information
Hearing
Communication
Learning

Citer dette

Cleveland Nielsen, Annette ; Rotger-Griful, Sergi ; Kanstrup, Anne Marie ; Laplante-Lévesque, Ariane. / User-Innovated eHealth Solutions for Service Delivery to Older Persons With Hearing Impairment. I: American Journal of Audiology. 2018 ; Bind 27, Nr. 3S. s. 403-416.
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abstract = "Purpose: The successful design and innovation of eHealth solutions directly involve end users in the process to seek a better understanding of their needs. This article presents user-innovated eHealth solutions targeting older persons with hearing impairment. Our research question was: What are the key users' needs, expectations, and visions within future hearing rehabilitation service delivery? Method: We applied a participatory design approach to facilitate the design of future eHealth solutions via focus groups. We involved older persons with hearing impairment (n = 36), significant others (n = 10), and audiologists (n = 8) following 2 methods: (a) human-centered design for interactive systems and (b) user innovation management. Through 3 rounds of focus groups, we facilitated a process progressing from insights and visions for requirements (Phase 1), to app such as paper version wireframes (Phase 2), and to digital prototypes envisioning future eHealth solutions (Phase 3). Each focus group was video-recorded and photographed, resulting in a rich data set that was analyzed through inductive thematic analysis. Results: The results are presented via (a) a storyboard envisioning future client journeys, (b) 3 key themes for future eHealth solutions, (c) 4 levels of interest and willingness to invest time and effort in digital solutions, and (d) 2 technical savviness types and their different preferences for rehabilitation strategies. Conclusions: Future eHealth solutions must offer personalized rehabilitation strategies that are appropriate for every person with hearing impairment and their level of technical savviness. Thus, a central requirement is anchoring of digital support in the clients' everyday life situations by facilitating easy access to personalized information, communication, and learning milieus. Moreover, the participants' visions for eHealth solutions call for providing both traditional analogue and digital services. Supplemental Material: https://doi.org/10.23641/asha.7310729.",
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User-Innovated eHealth Solutions for Service Delivery to Older Persons With Hearing Impairment. / Cleveland Nielsen, Annette; Rotger-Griful, Sergi; Kanstrup, Anne Marie; Laplante-Lévesque, Ariane.

I: American Journal of Audiology, Bind 27, Nr. 3S, 19.11.2018, s. 403-416.

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

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