Using discrete-event simulation to explore the impact of user behaviours on the effectiveness of a terminal appointment system

Mihai Neagoe, Mohammad Sadegh Taskhiri, P. Turner, Hans-Henrik Hvolby

Publikation: Bidrag til bog/antologi/rapport/konference proceedingKonferenceartikel i proceedingForskningpeer review

Abstrakt

This paper analyses driver behaviours through a discreteevent simulation model of a bulk cargo marine terminal.Specifically, punctuality and the proportion of appointedarrivals are examined for their impacts on truck flows andturnaround times at the terminal. Using empirical data froman Australian wood chip export marine terminal thesimulation provides useful insights into the terminal’scontemporary experience with respect to truck congestion.The simulation results indicate that the proportion ofappointed arrivals, used as a proxy for the appointmentsystem use, can improve truck turnaround times primarily inthe earlier stages of adoption. Greater truck arrivalpunctuality can also improve the effectiveness of theappointment system particularly as the system’s adoptionincreases. Shifting the focus from enforcing punctualitytowards ensuring use of the system, primarily in the earlystages of system adoption, appears to deliver greater benefitsfor both terminal operators and transporters. Based on thiswork the terminal operator is now moving rapidly to procureand implement an electronic appointment system as part ofits initiatives to mitigate truck congestion at the terminal.

OriginalsprogEngelsk
TitelProceedings of the 33rd annual European Simulation and Modelling Conference
ForlagEUROSIS-ETI
Publikationsdato2019
StatusUdgivet - 2019
BegivenhedThe 33rd annual European Simulation and Modelling Conference - Palma de Mallorca, Spanien
Varighed: 28 okt. 201930 okt. 2019

Konference

KonferenceThe 33rd annual European Simulation and Modelling Conference
LandSpanien
ByPalma de Mallorca
Periode28/10/201930/10/2019

Citationsformater

Neagoe, M., Taskhiri, M. S., Turner, P., & Hvolby, H-H. (2019). Using discrete-event simulation to explore the impact of user behaviours on the effectiveness of a terminal appointment system. I Proceedings of the 33rd annual European Simulation and Modelling Conference EUROSIS-ETI. https://eprints.utas.edu.au/32216/