Welfare State Regimes and Caseworkers’ Problem Explanation

Bidragets oversatte titel: Velfærdsstatsregimer og sagsbehandleres problemforklaring

Marie Østergaard Møller, Helena Helena Olofsdotter Stensöta

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

3 Citationer (Scopus)

Resumé

In frontline bureaucracy research, the dominant view holds that frontline workers resist managerial pressure to “blame the poor” by bending the rules based on moral considerations, a practice labeled “citizen agency.” We suggest that frontline responses to managerial pressure are filtered through welfare state regime type. Based on in-depth study of caseworker reasoning in Sweden and Denmark, we find a “structural problem explanation” that sees reasons for clients seeking support as rooted in the structures of society— not in the individual client. We find and present two narratives hitherto not problematized in frontline bureaucracy research: the “statesperson” and the “professional.”
OriginalsprogEngelsk
TidsskriftAdministration & Society
Vol/bind51
Udgave nummer9
Sider (fra-til)1425–1454
Antal sider30
ISSN0095-3997
DOI
StatusUdgivet - okt. 2019

Emneord

  • social insurance policy, welfare state regime, street-level bureaucracy, frontline solidarity, role perception, problem explanation

Citer dette

Møller, Marie Østergaard ; Stensöta, Helena Helena Olofsdotter . / Welfare State Regimes and Caseworkers’ Problem Explanation. I: Administration & Society. 2019 ; Bind 51, Nr. 9. s. 1425–1454.
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Welfare State Regimes and Caseworkers’ Problem Explanation. / Møller, Marie Østergaard; Stensöta, Helena Helena Olofsdotter .

I: Administration & Society, Bind 51, Nr. 9, 10.2019, s. 1425–1454.

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

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