Who are the frontline workers of digital transformation in higher education? A conceptual elaboration

Publikation: Bidrag til bog/antologi/rapport/konference proceedingBidrag til bog/antologiForskningpeer review

Abstrakt

Digital transformation in higher education is taking place “in the time when the practice is superseding policy”” (Komljenovic, 2020). Under this perspective it becomes of new interest to understand how digital transformation as a policy is put into practice, and how these enactments of digital transformation contribute to the making and shaping of digital transformation policy. This paper is using the concepts of street level bureaucracy and frontline work as a backdrop and starting points to discuss how far certain groups of actors can be considered as frontline workers and/or street level bureaucrats and how – that is in which relations and under which contingencies – this frontline work is enacted. In focusing on digital transformation related to the provision of teaching, this conceptual paper elaborates the applicability of street level bureaucracy and frontline work to the phenomenon of digitalization in higher education, as well as the specific attributes and practices of four groups – faculty, students, educational developers, and administrative staff – as frontline workers in this.
OriginalsprogEngelsk
TitelDigital Transformation in Nordic Higher Education
RedaktørerRómulo Pinheiro, Linda Barman, Lise Degn, Lars Geschwind, Cathrine Edelhard Tømte
ForlagPalgrave Macmillan
StatusAccepteret/In press - 2023
BegivenhedNOS-HS workshop - Online
Varighed: 30 mar. 202131 mar. 2021

Workshop

WorkshopNOS-HS workshop
LokationOnline
Periode30/03/202131/03/2021

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