TY - JOUR
T1 - Work Engagement in the Public Service Context
T2 - The Dual Perceptions of Job Characteristics
AU - Noesgaard, Mette Strange
AU - Hansen, Jesper Rosenberg
N1 - Publisher Copyright:
© 2018, © 2018 Taylor & Francis Group, LLC.
PY - 2018/10/3
Y1 - 2018/10/3
N2 - Interest in work engagement research has increased significantly due to its positive influence on both employee and organizational performance. Studies show how engagement is explained through job characteristics in the Job Demands-Resource model, yet a more nuanced approach has been proposed. In this qualitative study, home caregivers’ perceptions of job characteristics are investigated. Semi-structured interviews and observations reveal three main themes: Optimization, helping others, and emotional work. These show a dual perception of job characteristics consequently influencing the experienced engagement. Using Public Service Motivation literature, these dual perceptions are discussed.
AB - Interest in work engagement research has increased significantly due to its positive influence on both employee and organizational performance. Studies show how engagement is explained through job characteristics in the Job Demands-Resource model, yet a more nuanced approach has been proposed. In this qualitative study, home caregivers’ perceptions of job characteristics are investigated. Semi-structured interviews and observations reveal three main themes: Optimization, helping others, and emotional work. These show a dual perception of job characteristics consequently influencing the experienced engagement. Using Public Service Motivation literature, these dual perceptions are discussed.
KW - Job characteristics
KW - job demand-resources (JD-R) model
KW - public service motivation
KW - work engagement
UR - http://www.scopus.com/inward/record.url?scp=85019036192&partnerID=8YFLogxK
U2 - 10.1080/01900692.2017.1318401
DO - 10.1080/01900692.2017.1318401
M3 - Journal article
AN - SCOPUS:85019036192
SN - 0190-0692
VL - 41
SP - 1047
EP - 1060
JO - International Journal of Public Administration
JF - International Journal of Public Administration
IS - 13
ER -