ICT Based Service Innovation: Ideation and Users

Sørensen, L. T. (Lecturer)

Activity: Talks and presentationsTalks and presentations in private or public companies

Description

Describing service innovation where social media is used in the service encounter meeting. Case studies of a bank and a mobile service provider
Period3 Jul 2012
Event titleInternational Telecommunication Society
Event typeConference
Conference number23
LocationVienna, Austria