Description of impactBy considering the Danish fashion clothing company 'BESTSELLER' and their four Bangladeshi garment suppliers, we have investigated how systematic quality control (SQC) affects the product quality, productivity, economic return, and social performance of garment suppliers and the stability of buyer-supplier relationships. We have found that only following the systematic approach in quality control practices in the garment supplier factories can improve suppliers' product quality and productivity performance by reducing product quality defects. We have also found that SQC brings more economic return for the suppliers which motivates suppliers to take more welfare initiatives for workers and to contribute in community development. Workers also can produce more garment pieces due to their increased efficiency which help them to achieve production target and production/target bonuses as well. As suppliers can satisfy buyers quality expectations and deliver within given deadline, buyer-supplier relationships become more strong and stable.
We have shared our findings with the Danish buyer and their four suppliers. Both buyers and suppliers highly appreciate the new insights about the quality control practices. As SQC meets both the buyer and suppliers interest without incurring any new investment, BESTSELLER has instructed their suppliers to implement SQC, and the suppliers have already started to follow the SQC in their factories.
|Impact date||1 Jan 2016 → 31 Dec 2018|
|Category of impact||Economic impact, Social impact, Quality of life impact|
Impact: Public policy impact, Social impact, Economic impact
Activity: Talks and presentations › Talks and presentations in private or public companies
Sustainable buyer-supplier relationship through Quality Control in Supplier’s Factory: A Comparative Case Study in Bangladeshi Garment Industry
Research output: Contribution to conference without publisher/journal › Conference abstract for conference › Research › peer-review