Organization profile

Organisation profile

The Service Systems Design (SSD) research group is primarily working on service design from two different perspectives:

  •  A methodological perspective, which aims at defining methods and tools that can be used in the process of value co-creation and participation or for the definition of platforms, socio-technical ecosystems and interactions that would support the generation of value in services.
  • A strategic perspective, which aims at redefining the role and competences of design in the social and economic transformation services can generate.

The SSD research group is contributing to the Service Design field by linking academic knowledge from other areas. More specifically, the group’s work is focused on:

  • Design studies, design theory and strategic design,
  • Participatory design, design anthropology and design for social change, with links to social and humanistic disciplines
  • Interaction design, distributed systems and prototyping, with links to IT and Industrial Production studies
  • System change and organization, which links to organization, marketing and management studies, but also to studies about urban change, policy making, and socio-technical changes.


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    Research Output

    Characterizing Strategic Design Processes in Relation to Definitions of Strategy from Military, Business and Management Studies

    Simeone, L., 2020, In : The Design Journal. 23, 4, p. 515-534 20 p.

    Research output: Contribution to journalJournal articleResearchpeer-review

    Open Access
  • 33 Downloads (Pure)

    Co-Creating Virtual Reality Applications for Motor Rehabilitation with Physiotherapists

    Høeg, E. R., Becermen, B., Bruun-Pedersen, J. R. & Serafin, S., 28 Jul 2020, Interactivity, Game Creation, Design, Learning, and Innovation: 8th EAI International Conference, ArtsIT 2019, and 4th EAI International Conference, DLI 2019, Aalborg, Denmark, November 6–8, 2019, Proceedings. Brooks, A. & Brooks, E. I. (eds.). Cham: Springer, Vol. 328. p. 379-389 11 p. (Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering (LNICST)).

    Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

  • 1 Citation (Scopus)
    27 Downloads (Pure)

    Creativity and stakeholders' engagement in open innovation: Design for knowledge translation in technology-intensive enterprises

    Secundo, G., Del Vecchio, P., Simeone, L. & Schiuma, G., 2020, In : Journal of Business Research.

    Research output: Contribution to journalJournal articleResearchpeer-review

  • 9 Citations (Scopus)


    RAW DATA from the Open4Citizens project: Selected examples and qualitative materials

    Pedersen, J. S. (Producer), Torntoft, L. K. (Producer), Kun, P. (Producer), Tosoni, I. (Producer), Falk, P. (Producer), Aguilar, M. (Producer), Jansson, S. (Producer), Moro, A. (Producer), Ammentorp, P. (Producer) & Kihlsten, I. (Producer), Zenodo, 2018



    Winner (3D User Interfaces contest)

    Serafin, Stefania (Recipient), De Götzen, Amalia (Recipient), Dimitrov, Smilen (Recipient), Steven Gelineck (Recipient), Erkut, Cumhur (Recipient), Nilsson, Niels Christian (Recipient), Francesco Grani (Recipient), Nordahl, Rolf (Recipient) & Stefano Trento (Recipient), 2015

    Prize: Other prizes

  • Activities

    • 4 Other
    • 3 Organisation or participation in workshops, courses, or seminars
    • 2 Guest lecturers

    WeNet Kickoff Meeting

    Amalia De Götzen (Other)

    30 Jan 20191 Feb 2019

    Activity: Other

    Hvordan bruger du som borger åbne data? Debat med afsæt i eksempler fra hele Europa

    Louise Klitgaard Torntoft (Lecturer) & Janice Siboniso Pedersen (Guest lecturer)

    24 Apr 2018

    Activity: Talks and presentationsGuest lecturers

    Technology & Tourism in the North of Denmark

    Louise Klitgaard Torntoft (Organizer), Lea Schick (Organizer) & Nicola Morelli (Participant)

    7 Dec 2017

    Activity: Attending an eventOrganisation or participation in workshops, courses, or seminars

    Press / Media

    Ny app skal gøre pendlere mere bæredygtige

    Nicola Morelli


    5 items of Media coverage

    Press/Media: Press / Media

    Hack the system! How open data can aid integration into Danish society

    Louise Klitgaard Torntoft


    1 item of Media coverage

    Press/Media: Press / Media