Research output per year
Research output per year
Personal profile
Research profile
Holger’s research focuses on the field of customer experience management, in particular service failure and recovery and atmospheric cues. Methodologically he is interested in empirical generalizations and experimental designs. Besides that, he is curious about other fields and methods, and enjoys building a bridge between basic and applied research. Holger has published articles in Journal of Marketing, Journal of Service Research, Journal of Retailing, Marketing Letters, Journal of International Marketing, and Journal of Travel Research among others. He serves on the editorial review board of the Journal of Service Research, received grants for his research, presents his works regularly at international conferences, and his research was featured by national and international news outlets.
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Pleasant Ambient Scents: A Meta-Analysis of Customer Responses and Situational Contingencies
Roschk, H. & Hosseinpour, M., 21 Jan 2020, In: Journal of Marketing. 84, 1, p. 125-145Research output: Contribution to journal › Journal article › Research › peer-review
Open Access32 Citations (Scopus) -
Calibrating 30 Years of Experimental Research: A Meta-Analysis of the Atmospheric Effects of Music, Scent, and Color
Roschk, H., Correia Loureiro, S. M. & Breitsohl, J., 2017, In: Journal of Retailing. 92, 2, p. 228-240Research output: Contribution to journal › Journal article › Research › peer-review
Open Access141 Citations (Scopus) -
The Nature of an Apology: An Experimental Study on How to Apologize after a Service Failure
Roschk, H. & Kaiser, S., Sep 2013, In: Marketing Letters. 24, 3, p. 293-309 17 p.Research output: Contribution to journal › Journal article › Research › peer-review
115 Citations (Scopus) -
Identifying Appropriate Compensation Types for Service Failures: A Meta-Analytic and Experimental Analysis
Roschk, H. & Gelbrich, K., May 2014, In: Journal of Service Research. 17, 2, p. 195-211 17 p.Research output: Contribution to journal › Journal article › Research › peer-review
97 Citations (Scopus) -
A Meta-Analysis of Organizational Complaint Handling and Customer Responses
Gelbrich, K. & Roschk, H., Jan 2011, In: Journal of Service Research. 14, 1, p. 24-43 20 p.Research output: Contribution to journal › Journal article › Research › peer-review
264 Citations (Scopus)
Datasets
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Bad Intentions: Customers’ Negative Reactions to Intentional Failures and Mitigating Conditions
Villarroel Ordenes, F. (Creator), Nazifi, A. (Creator), Roschk, H. (Creator) & Marder, B. (Creator), Sage Journals, 2021
DOI: 10.25384/sage.c.5660173.v1, https://sage.figshare.com/collections/Bad_Intentions_Customers_Negative_Reactions_to_Intentional_Failures_and_Mitigating_Conditions/5660173/1
Dataset
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sj-pdf-1-jtr-10.1177_00472875211044221 – Supplemental material for Bad Intentions: Customers’ Negative Reactions to Intentional Failures and Mitigating Conditions
Roschk, H. (Creator), Nazifi, A. (Creator), Villarroel Ordenes, F. (Creator) & Marder, B. (Creator), Sage Journals, 2021
DOI: 10.25384/sage.16802977.v1, https://sage.figshare.com/articles/journal_contribution/sj-pdf-1-jtr-10_1177_00472875211044221_Supplemental_material_for_Bad_Intentions_Customers_Negative_Reactions_to_Intentional_Failures_and_Mitigating_Conditions/16802977/1
Dataset
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Industrial Marketing Management (Journal)
Holger Roschk (Peer reviewer)
Sep 2022Activity: Editorial work and peer review › Peer review of manuscripts › Research
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ServSig 2022
Holger Roschk (Participant)
Jun 2022Activity: Attending an event › Conference organisation or participation
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Journal of Marketing (Journal)
Holger Roschk (Peer reviewer)
Feb 2022Activity: Editorial work and peer review › Peer review of manuscripts › Research
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Current Psychology (Journal)
Holger Roschk (Peer reviewer)
1 Jan 2022 → 31 Dec 2022Activity: Editorial work and peer review › Peer review of manuscripts › Research
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Journal of Service Research (Journal)
Holger Roschk (Peer reviewer)
Jan 2022 → Dec 2022Activity: Editorial work and peer review › Peer review of manuscripts › Research