Best Paper Award

Gelbrich, Katja (Recipient), Miederer, Sandra (Recipient), Kerath, Alina (Recipient) & Roschk, Holger (Recipient)

Prize: Conference prizes

Awarded date	2023
Degree of recognition	International

Awarded at event

Event title	18th International Research Symposium on Service Excellence in Management (QUIS18)
Location	, Hanoi, Viet NamShow on map
Period	20 Jun 2023

Publications
Can automated agents help with labor shortages? A meta-analysis of customer responses to automated vs. human service agents
Research output: Contribution to conference without publisher/journal › Conference abstract for conference › Research › peer-review
Can Robotic Agents Serve Customers Like a Human? A Meta-Analysis on Customer Responses to Robotic vs. Human Agents
Research output: Contribution to conference without publisher/journal › Conference abstract for conference › Research › peer-review