Research output per year
Research output per year
Project Details
Description
The project investigates how employees' understandings of users' needs in public and private service organizations create innovations. The focus is on situations where the user in the role of a customer interacts with an employee either face-to-face or via ICT-networks. The project studies such encounter processes and how they lead to innovations and how these innovations are developed within the firm.
| Status | Finished |
|---|---|
| Effective start/end date | 01/01/2008 → 31/12/2011 |
Funding
- KINO
Keywords
- custoomer encounter, innovation, service functions
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Research output
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Regulation of international roaming data services within the EU
Falch, M. & Tadayoni, R., 1 Feb 2014, In: International Economics and Economic Policy. 11, 1-2, p. 81-95 15 p.Research output: Contribution to journal › Journal article › Research › peer-review
1 Citation (Scopus) -
Service co-innovation: Service encounters as basis for innovation
Henten, A., Sundbo, J. & Sundbo, D., 20 Sept 2013. 24 p.Research output: Contribution to conference without publisher/journal › Paper without publisher/journal › Research › peer-review
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Social media as a platform for service innovation
Sørensen, L. T. & Falch, M., 2012, ISM 2012 workshop proceedings: Innovation through Social Media. Følstad, A., Ståhlbröst, A., Ebbeseon, E. & Svensson, J. (eds.). Trondheim: Akademika forlag, p. 87-97 11 p.Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review