When the customer encounters the employee

Research output

Research output per year 2009 2009 2012 2013 2014 2014

• 2 Article in proceeding
• 1 Book chapter
• 1 Paper without publisher/journal
• 1 Journal article

Research output per year

Research output per year

Search results

• 2014

  Regulation of international roaming data services within the EU

  Falch, M. & Tadayoni, R., 1 Feb 2014, In: International Economics and Economic Policy. 11, 1-2, p. 81-95 15 p.

  Research output: Contribution to journal › Journal article › Research › peer-review
  1 Citation (Scopus)
• 2013

  Service co-innovation: Service encounters as basis for innovation

  Henten, A., Sundbo, J. & Sundbo, D., 20 Sept 2013. 24 p.

  Research output: Contribution to conference without publisher/journal › Paper without publisher/journal › Research › peer-review
• 2012

  Social media as a platform for service innovation

  Sørensen, L. T. & Falch, M., 2012, ISM 2012 workshop proceedings: Innovation through Social Media. Følstad, A., Ståhlbröst, A., Ebbeseon, E. & Svensson, J. (eds.). Trondheim: Akademika forlag, p. 87-97 11 p.

  Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review
• 2009

  Investigating The Role Of Customers In Service Innovation

  Scupola, A., Nicolajsen, H. W. & Falch, M., 2009, Proceedings of the First International Conference on Services Science and Innovation. p. 185-196 12 p.

  Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

  • Service Innovation 100%
  • Consumers 100%
  • Libraries 37%
  • Research Libraries 25%
  • Economic and Social Development 12%

• Limitations and perspectives on use of E-services in engineering consulting

  Nicolajsen, H. W. & Falch, M., 2009, Cases on Managing E-Services. Scupola, A. (ed.). New York: IGI global, p. 141-155

  Research output: Contribution to book/anthology/report/conference proceeding › Book chapter › Research