When the customer encounters the employee

  • 2 Article in proceeding
  • 1 Book chapter
  • 1 Paper without publisher/journal
  • 1 Journal article
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  • 2012

    Social media as a platform for service innovation

    Sørensen, L. T. & Falch, M., 2012, ISM 2012 workshop proceedings: Innovation through Social Media. Følstad, A., Ståhlbröst, A., Ebbeseon, E. & Svensson, J. (eds.). Trondheim: Akademika forlag, p. 87-97 11 p.

    Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

  • 2009

    Investigating The Role Of Customers In Service Innovation

    Scupola, A., Nicolajsen, H. W. & Falch, M., 2009, Proceedings of the First International Conference on Services Science and Innovation. p. 185-196 12 p.

    Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review