A Study of Usage and Usability of Intelligent Personal Assistants in Denmark

Toine Bogers; Ammar Ali Abdelrahim Al-Basri; Claes Ostermann Rytlig; Mads Emil Bak Møller; Mette Juhl Rasmussen; Nikita Katrine Bates Michelsen; Sara Gerling Jørgensen

doi:10.1007/978-3-030-15742-5_7

A Study of Usage and Usability of Intelligent Personal Assistants in Denmark

Toine Bogers^*, Ammar Ali Abdelrahim Al-Basri, Claes Ostermann Rytlig, Mads Emil Bak Møller, Mette Juhl Rasmussen, Nikita Katrine Bates Michelsen, Sara Gerling Jørgensen

^*Corresponding author for this work

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

18 Citations (Scopus)

Abstract

Intelligent personal assistants (IPA), such as Siri, Google Assistant, Alexa, and Cortana, are rapidly becoming a popular way of interacting with our smart devices. As a result, there has been a wealth of research on all aspects of IPAs in recent years, such as studies of usage of and user satisfaction with IPAs. However, the overwhelming majority of these studies have focused on English as the interaction language. In this paper, we investigate the usage and perceived usability of IPAs in Denmark. We conduct a questionnaire with 357 Danish-speaking respondents that sheds light on how IPAs are used in Denmark. We find they are only used regularly by 19.9% of respondents and that most people do not find IPAs to be reliable. We also conduct a usability study of Siri and find that Siri suffers from several issues when used in Danish: poor voice recognition, unnatural dialogue responses, and an inability to support mixed-language speech recognition. Our findings shed light on both the current state of usage and adoption of IPAs in Denmark as well as the usability of its most popular IPA in a foreign-language setting.

Original language	English
Title of host publication	Information in Contemporary Society : 14th International Conference, iConference 2019, Washington, DC, USA, March 31–April 3, 2019, Proceedings
Editors	Natalie Greene Taylor, Caitlin Christian-Lamb, Bonnie Nardi, Michelle H. Martin
Number of pages	12
Publisher	Springer
Publication date	31 Mar 2019
Pages	79-90
ISBN (Print)	978-3-030-15741-8
ISBN (Electronic)	978-3-030-15742-5
DOIs	https://doi.org/10.1007/978-3-030-15742-5_7
Publication status	Published - 31 Mar 2019
Event	14th International Conference on Information in Contemporary Society, iConference 2019 - Washington, United States Duration: 31 Mar 2019 → 3 Apr 2019

Conference

Conference	14th International Conference on Information in Contemporary Society, iConference 2019
Country/Territory	United States
City	Washington
Period	31/03/2019 → 03/04/2019

Series	Lecture Notes in Computer Science
Volume	11420
ISSN	0302-9743

Keywords

Information behavior
Intelligent Personal Assistants
IPA
Siri
Usability

Access to Document

10.1007/978-3-030-15742-5_7

AUB Link

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Cite this

Bogers, T., Al-Basri, A. A. A., Ostermann Rytlig, C., Bak Møller, M. E., Juhl Rasmussen, M., Bates Michelsen, N. K., & Gerling Jørgensen, S. (2019). A Study of Usage and Usability of Intelligent Personal Assistants in Denmark. In N. G. Taylor, C. Christian-Lamb, B. Nardi, & M. H. Martin (Eds.), Information in Contemporary Society: 14th International Conference, iConference 2019, Washington, DC, USA, March 31–April 3, 2019, Proceedings (pp. 79-90). Springer. https://doi.org/10.1007/978-3-030-15742-5_7

Bogers, Toine ; Al-Basri, Ammar Ali Abdelrahim ; Ostermann Rytlig, Claes et al. / A Study of Usage and Usability of Intelligent Personal Assistants in Denmark. Information in Contemporary Society: 14th International Conference, iConference 2019, Washington, DC, USA, March 31–April 3, 2019, Proceedings. editor / Natalie Greene Taylor ; Caitlin Christian-Lamb ; Bonnie Nardi ; Michelle H. Martin. Springer, 2019. pp. 79-90 (Lecture Notes in Computer Science, Vol. 11420).

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title = "A Study of Usage and Usability of Intelligent Personal Assistants in Denmark",

abstract = "Intelligent personal assistants (IPA), such as Siri, Google Assistant, Alexa, and Cortana, are rapidly becoming a popular way of interacting with our smart devices. As a result, there has been a wealth of research on all aspects of IPAs in recent years, such as studies of usage of and user satisfaction with IPAs. However, the overwhelming majority of these studies have focused on English as the interaction language. In this paper, we investigate the usage and perceived usability of IPAs in Denmark. We conduct a questionnaire with 357 Danish-speaking respondents that sheds light on how IPAs are used in Denmark. We find they are only used regularly by 19.9% of respondents and that most people do not find IPAs to be reliable. We also conduct a usability study of Siri and find that Siri suffers from several issues when used in Danish: poor voice recognition, unnatural dialogue responses, and an inability to support mixed-language speech recognition. Our findings shed light on both the current state of usage and adoption of IPAs in Denmark as well as the usability of its most popular IPA in a foreign-language setting.",

keywords = "Information behavior, Intelligent Personal Assistants, IPA, Siri, Usability",

author = "Toine Bogers and Al-Basri, {Ammar Ali Abdelrahim} and {Ostermann Rytlig}, Claes and {Bak M{\o}ller}, {Mads Emil} and {Juhl Rasmussen}, Mette and {Bates Michelsen}, {Nikita Katrine} and {Gerling J{\o}rgensen}, Sara",

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Bogers, T, Al-Basri, AAA, Ostermann Rytlig, C, Bak Møller, ME, Juhl Rasmussen, M, Bates Michelsen, NK & Gerling Jørgensen, S 2019, A Study of Usage and Usability of Intelligent Personal Assistants in Denmark. in NG Taylor, C Christian-Lamb, B Nardi & MH Martin (eds), Information in Contemporary Society: 14th International Conference, iConference 2019, Washington, DC, USA, March 31–April 3, 2019, Proceedings. Springer, Lecture Notes in Computer Science, vol. 11420, pp. 79-90, 14th International Conference on Information in Contemporary Society, iConference 2019, Washington, United States, 31/03/2019. https://doi.org/10.1007/978-3-030-15742-5_7

A Study of Usage and Usability of Intelligent Personal Assistants in Denmark. / Bogers, Toine; Al-Basri, Ammar Ali Abdelrahim; Ostermann Rytlig, Claes et al.
Information in Contemporary Society: 14th International Conference, iConference 2019, Washington, DC, USA, March 31–April 3, 2019, Proceedings. ed. / Natalie Greene Taylor; Caitlin Christian-Lamb; Bonnie Nardi; Michelle H. Martin. Springer, 2019. p. 79-90 (Lecture Notes in Computer Science, Vol. 11420).

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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T1 - A Study of Usage and Usability of Intelligent Personal Assistants in Denmark

AU - Bogers, Toine

AU - Al-Basri, Ammar Ali Abdelrahim

AU - Ostermann Rytlig, Claes

AU - Bak Møller, Mads Emil

AU - Juhl Rasmussen, Mette

AU - Bates Michelsen, Nikita Katrine

AU - Gerling Jørgensen, Sara

PY - 2019/3/31

Y1 - 2019/3/31

N2 - Intelligent personal assistants (IPA), such as Siri, Google Assistant, Alexa, and Cortana, are rapidly becoming a popular way of interacting with our smart devices. As a result, there has been a wealth of research on all aspects of IPAs in recent years, such as studies of usage of and user satisfaction with IPAs. However, the overwhelming majority of these studies have focused on English as the interaction language. In this paper, we investigate the usage and perceived usability of IPAs in Denmark. We conduct a questionnaire with 357 Danish-speaking respondents that sheds light on how IPAs are used in Denmark. We find they are only used regularly by 19.9% of respondents and that most people do not find IPAs to be reliable. We also conduct a usability study of Siri and find that Siri suffers from several issues when used in Danish: poor voice recognition, unnatural dialogue responses, and an inability to support mixed-language speech recognition. Our findings shed light on both the current state of usage and adoption of IPAs in Denmark as well as the usability of its most popular IPA in a foreign-language setting.

AB - Intelligent personal assistants (IPA), such as Siri, Google Assistant, Alexa, and Cortana, are rapidly becoming a popular way of interacting with our smart devices. As a result, there has been a wealth of research on all aspects of IPAs in recent years, such as studies of usage of and user satisfaction with IPAs. However, the overwhelming majority of these studies have focused on English as the interaction language. In this paper, we investigate the usage and perceived usability of IPAs in Denmark. We conduct a questionnaire with 357 Danish-speaking respondents that sheds light on how IPAs are used in Denmark. We find they are only used regularly by 19.9% of respondents and that most people do not find IPAs to be reliable. We also conduct a usability study of Siri and find that Siri suffers from several issues when used in Danish: poor voice recognition, unnatural dialogue responses, and an inability to support mixed-language speech recognition. Our findings shed light on both the current state of usage and adoption of IPAs in Denmark as well as the usability of its most popular IPA in a foreign-language setting.

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Bogers T, Al-Basri AAA, Ostermann Rytlig C, Bak Møller ME, Juhl Rasmussen M, Bates Michelsen NK et al. A Study of Usage and Usability of Intelligent Personal Assistants in Denmark. In Taylor NG, Christian-Lamb C, Nardi B, Martin MH, editors, Information in Contemporary Society: 14th International Conference, iConference 2019, Washington, DC, USA, March 31–April 3, 2019, Proceedings. Springer. 2019. p. 79-90. (Lecture Notes in Computer Science, Vol. 11420). doi: 10.1007/978-3-030-15742-5_7

A Study of Usage and Usability of Intelligent Personal Assistants in Denmark

Abstract

Conference

Keywords

Access to Document

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14th International Conference on Information in Contemporary Society, iConference 2019

Cite this

A Study of Usage and Usability of Intelligent Personal Assistants in Denmark

Abstract

Conference

Keywords

Access to Document

AUB Link

Other files and links

Fingerprint

Activities

14th International Conference on Information in Contemporary Society, iConference 2019

Cite this