A Study of Usage and Usability of Intelligent Personal Assistants in Denmark

Toine Bogers*, Ammar Ali Abdelrahim Al-Basri, Claes Ostermann Rytlig, Mads Emil Bak Møller, Mette Juhl Rasmussen, Nikita Katrine Bates Michelsen, Sara Gerling Jørgensen

*Corresponding author for this work

Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

16 Citations (Scopus)

Abstract

Intelligent personal assistants (IPA), such as Siri, Google Assistant, Alexa, and Cortana, are rapidly becoming a popular way of interacting with our smart devices. As a result, there has been a wealth of research on all aspects of IPAs in recent years, such as studies of usage of and user satisfaction with IPAs. However, the overwhelming majority of these studies have focused on English as the interaction language. In this paper, we investigate the usage and perceived usability of IPAs in Denmark. We conduct a questionnaire with 357 Danish-speaking respondents that sheds light on how IPAs are used in Denmark. We find they are only used regularly by 19.9% of respondents and that most people do not find IPAs to be reliable. We also conduct a usability study of Siri and find that Siri suffers from several issues when used in Danish: poor voice recognition, unnatural dialogue responses, and an inability to support mixed-language speech recognition. Our findings shed light on both the current state of usage and adoption of IPAs in Denmark as well as the usability of its most popular IPA in a foreign-language setting.

Original languageEnglish
Title of host publicationInformation in Contemporary Society : 14th International Conference, iConference 2019, Washington, DC, USA, March 31–April 3, 2019, Proceedings
EditorsNatalie Greene Taylor, Caitlin Christian-Lamb, Bonnie Nardi, Michelle H. Martin
Number of pages12
PublisherSpringer
Publication date31 Mar 2019
Pages79-90
ISBN (Print)978-3-030-15741-8
ISBN (Electronic)978-3-030-15742-5
DOIs
Publication statusPublished - 31 Mar 2019
Event14th International Conference on Information in Contemporary Society, iConference 2019 - Washington, United States
Duration: 31 Mar 20193 Apr 2019

Conference

Conference14th International Conference on Information in Contemporary Society, iConference 2019
Country/TerritoryUnited States
CityWashington
Period31/03/201903/04/2019
SeriesLecture Notes in Computer Science
Volume11420
ISSN0302-9743

Keywords

  • Information behavior
  • Intelligent Personal Assistants
  • IPA
  • Siri
  • Usability

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