Activity-based process model for customer-driven product development

Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

1 Citation (Scopus)

Abstract

Due to increased customer demands and shortened product life cycles, industrial mass-producers receive an increasing amount of customer requests. The requests have various degree of complexity requiring engineering change of existing products or development of new products depending on the nature of the request. Managing this process is termed customer-driven Product development (PD). In order to increase process performance, a fitting activity-based process model should be utilized. However, existing process models do not consider this special case of integration between collaborative PD and customer-initiated engineering change management. Thus, the purpose of this study is to explore customer-driven PD to develop new insights into an increasingly relevant PD process. The paper includes an embedded case study including a large industrial mass-producer and its customers. The paper contributes to existing research proposing a process model for customer-driven PD adding new knowledge to PD research.
Original languageEnglish
Title of host publicationProceedings of 2013 IEEE International Conference on Industrial Engineering and Engineering Management
Number of pages6
PublisherIEEE Press
Publication date2013
Edition(USB)
Pages1259 - 1264
ISBN (Print)978-1-4799-0985-8
DOIs
Publication statusPublished - 2013
Event2013 IEEE International Conference on Industrial Engineering and Engineering Management - Swiss Hotel le Concorde, Bangkok, Thailand
Duration: 10 Dec 201313 Dec 2013

Conference

Conference2013 IEEE International Conference on Industrial Engineering and Engineering Management
LocationSwiss Hotel le Concorde
CountryThailand
CityBangkok
Period10/12/201313/12/2013
SeriesIEEE Proceedings

Cite this

Sommer, A. F., Dukovska-Popovska, I., & Steger-Jensen, K. (2013). Activity-based process model for customer-driven product development. In Proceedings of 2013 IEEE International Conference on Industrial Engineering and Engineering Management ((USB) ed., pp. 1259 - 1264). IEEE Press. IEEE Proceedings https://doi.org/10.1109/IEEM.2013.6962613
Sommer, Anita Friis ; Dukovska-Popovska, Iskra ; Steger-Jensen, Kenn. / Activity-based process model for customer-driven product development. Proceedings of 2013 IEEE International Conference on Industrial Engineering and Engineering Management. (USB). ed. IEEE Press, 2013. pp. 1259 - 1264 (IEEE Proceedings).
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abstract = "Due to increased customer demands and shortened product life cycles, industrial mass-producers receive an increasing amount of customer requests. The requests have various degree of complexity requiring engineering change of existing products or development of new products depending on the nature of the request. Managing this process is termed customer-driven Product development (PD). In order to increase process performance, a fitting activity-based process model should be utilized. However, existing process models do not consider this special case of integration between collaborative PD and customer-initiated engineering change management. Thus, the purpose of this study is to explore customer-driven PD to develop new insights into an increasingly relevant PD process. The paper includes an embedded case study including a large industrial mass-producer and its customers. The paper contributes to existing research proposing a process model for customer-driven PD adding new knowledge to PD research.",
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Sommer, AF, Dukovska-Popovska, I & Steger-Jensen, K 2013, Activity-based process model for customer-driven product development. in Proceedings of 2013 IEEE International Conference on Industrial Engineering and Engineering Management. (USB) edn, IEEE Press, IEEE Proceedings, pp. 1259 - 1264, Bangkok, Thailand, 10/12/2013. https://doi.org/10.1109/IEEM.2013.6962613

Activity-based process model for customer-driven product development. / Sommer, Anita Friis; Dukovska-Popovska, Iskra; Steger-Jensen, Kenn.

Proceedings of 2013 IEEE International Conference on Industrial Engineering and Engineering Management. (USB). ed. IEEE Press, 2013. p. 1259 - 1264 (IEEE Proceedings).

Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

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Sommer AF, Dukovska-Popovska I, Steger-Jensen K. Activity-based process model for customer-driven product development. In Proceedings of 2013 IEEE International Conference on Industrial Engineering and Engineering Management. (USB) ed. IEEE Press. 2013. p. 1259 - 1264. (IEEE Proceedings). https://doi.org/10.1109/IEEM.2013.6962613