Abstract
This paper investigates factors affecting adoption of artificial intelligence (AI) in Danish service organizations. Artificial intelligence and robot technologies have been used for decades in manufacturing companies. However, these types of technologies have only recently entered the service sector.
Given the exploratory nature of the study, to get an overall picture we conduced eleven expert interviews with representatives from both the public and private service sector involved with AI adoption.
The results show that various drivers and barriers affect AI adoption in the service sector. Barriers may be more specific to the sector investigated, while drivers are of more general nature.
Given the exploratory nature of the study, to get an overall picture we conduced eleven expert interviews with representatives from both the public and private service sector involved with AI adoption.
The results show that various drivers and barriers affect AI adoption in the service sector. Barriers may be more specific to the sector investigated, while drivers are of more general nature.
| Translated title of the contribution | Adoption of kunstig intelligens in service organisationer - med Danmark som case |
|---|---|
| Original language | English |
| Publication date | 2022 |
| Number of pages | 11 |
| Publication status | Published - 2022 |
| Event | Information Systems Research Seminar in Scandinavia - Bymose Hegn, Helsinge, Denmark Duration: 14 Aug 2022 → 17 Aug 2022 Conference number: 45 https://irisscis2022.cbs.dk/ |
Conference
| Conference | Information Systems Research Seminar in Scandinavia |
|---|---|
| Number | 45 |
| Location | Bymose Hegn |
| Country/Territory | Denmark |
| City | Helsinge |
| Period | 14/08/2022 → 17/08/2022 |
| Internet address |
Keywords
- Artificial intelligence
- services
- adoption
- drivers
- barriers