Adoption of UX evaluation in practice: An action research study in a software organization

Kristine Bang; Martin Akto Kanstrup; Adam Kjems; Jan Stage

doi:10.1007/978-3-319-68059-0_11

Adoption of UX evaluation in practice: An action research study in a software organization

Kristine Bang
, Martin Akto Kanstrup
, Adam Kjems
, Jan Stage^*

^*Corresponding author for this work

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

9 Citations (Scopus)

Abstract

This paper describes an action research study focusing on adoption of UX and UX evaluation methods in a software organisation. The aim of adopting UX was to exceed a traditional approach to design of banking applications. The action research study involved collaboration over several months between the researchers and a group of developers with no prior knowledge of UX. The study demonstrates how UX methods can be introduced in an IT organisation and how UX decisions can be prioritised in the software industry. Focusing on understanding, supporting and improving the practice of the development team, we employed several adoption activities of UX evaluation methods by presenting these in a visual form (video records) and a practical form (workshops). Our results show that specific UX materials have been adopted in the development process of the IT department. Based on the study, we present our experience with adopting UX in an IT organisation with focus on the collaboration process, working with the UX definition, and the obstacles that occurred during the collaboration.

Original language	English
Title of host publication	Human-Computer Interaction - INTERACT 2017 : 16th IFIP TC 13 International Conference, Proceedings, Part IV
Editors	Regina Bernhaupt, Marco Winckler, Jacki O'Neill, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan
Number of pages	20
Publisher	Springer
Publication date	1 Jan 2017
Pages	169-188
ISBN (Print)	978-3-319-68058-3
ISBN (Electronic)	978-3-319-68059-0
DOIs	https://doi.org/10.1007/978-3-319-68059-0_11
Publication status	Published - 1 Jan 2017
Event	16th IFIP TC13 International Conference on Human–Computer Interaction, INTERACT 2017 - Mumbai, India Duration: 25 Sept 2017 → 29 Sept 2017

Conference

Conference	16th IFIP TC13 International Conference on Human–Computer Interaction, INTERACT 2017
Country/Territory	India
City	Mumbai
Period	25/09/2017 → 29/09/2017

Series	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	10516 LNCS
ISSN	0302-9743

Keywords

Action research
Evaluation methods
Method adoption
User experience
UX

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10.1007/978-3-319-68059-0_11

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Cite this

Bang, K., Kanstrup, M. A., Kjems, A., & Stage, J. (2017). Adoption of UX evaluation in practice: An action research study in a software organization. In R. Bernhaupt, M. Winckler, J. O'Neill, G. Dalvi, A. Joshi, & D. K. Balkrishan (Eds.), Human-Computer Interaction - INTERACT 2017: 16th IFIP TC 13 International Conference, Proceedings, Part IV (pp. 169-188). Springer. https://doi.org/10.1007/978-3-319-68059-0_11

Bang, Kristine ; Kanstrup, Martin Akto ; Kjems, Adam et al. / Adoption of UX evaluation in practice : An action research study in a software organization. Human-Computer Interaction - INTERACT 2017: 16th IFIP TC 13 International Conference, Proceedings, Part IV. editor / Regina Bernhaupt ; Marco Winckler ; Jacki O'Neill ; Girish Dalvi ; Anirudha Joshi ; Devanuj K. Balkrishan. Springer, 2017. pp. 169-188 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 10516 LNCS).

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abstract = "This paper describes an action research study focusing on adoption of UX and UX evaluation methods in a software organisation. The aim of adopting UX was to exceed a traditional approach to design of banking applications. The action research study involved collaboration over several months between the researchers and a group of developers with no prior knowledge of UX. The study demonstrates how UX methods can be introduced in an IT organisation and how UX decisions can be prioritised in the software industry. Focusing on understanding, supporting and improving the practice of the development team, we employed several adoption activities of UX evaluation methods by presenting these in a visual form (video records) and a practical form (workshops). Our results show that specific UX materials have been adopted in the development process of the IT department. Based on the study, we present our experience with adopting UX in an IT organisation with focus on the collaboration process, working with the UX definition, and the obstacles that occurred during the collaboration.",

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author = "Kristine Bang and Kanstrup, \{Martin Akto\} and Adam Kjems and Jan Stage",

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Bang, K, Kanstrup, MA, Kjems, A & Stage, J 2017, Adoption of UX evaluation in practice: An action research study in a software organization. in R Bernhaupt, M Winckler, J O'Neill, G Dalvi, A Joshi & DK Balkrishan (eds), Human-Computer Interaction - INTERACT 2017: 16th IFIP TC 13 International Conference, Proceedings, Part IV. Springer, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 10516 LNCS, pp. 169-188, 16th IFIP TC13 International Conference on Human–Computer Interaction, INTERACT 2017, Mumbai, India, 25/09/2017. https://doi.org/10.1007/978-3-319-68059-0_11

Adoption of UX evaluation in practice: An action research study in a software organization. / Bang, Kristine; Kanstrup, Martin Akto; Kjems, Adam et al.
Human-Computer Interaction - INTERACT 2017: 16th IFIP TC 13 International Conference, Proceedings, Part IV. ed. / Regina Bernhaupt; Marco Winckler; Jacki O'Neill; Girish Dalvi; Anirudha Joshi; Devanuj K. Balkrishan. Springer, 2017. p. 169-188 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 10516 LNCS).

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

TY - GEN

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T2 - 16th IFIP TC13 International Conference on Human–Computer Interaction, INTERACT 2017

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AU - Kanstrup, Martin Akto

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AU - Stage, Jan

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N2 - This paper describes an action research study focusing on adoption of UX and UX evaluation methods in a software organisation. The aim of adopting UX was to exceed a traditional approach to design of banking applications. The action research study involved collaboration over several months between the researchers and a group of developers with no prior knowledge of UX. The study demonstrates how UX methods can be introduced in an IT organisation and how UX decisions can be prioritised in the software industry. Focusing on understanding, supporting and improving the practice of the development team, we employed several adoption activities of UX evaluation methods by presenting these in a visual form (video records) and a practical form (workshops). Our results show that specific UX materials have been adopted in the development process of the IT department. Based on the study, we present our experience with adopting UX in an IT organisation with focus on the collaboration process, working with the UX definition, and the obstacles that occurred during the collaboration.

AB - This paper describes an action research study focusing on adoption of UX and UX evaluation methods in a software organisation. The aim of adopting UX was to exceed a traditional approach to design of banking applications. The action research study involved collaboration over several months between the researchers and a group of developers with no prior knowledge of UX. The study demonstrates how UX methods can be introduced in an IT organisation and how UX decisions can be prioritised in the software industry. Focusing on understanding, supporting and improving the practice of the development team, we employed several adoption activities of UX evaluation methods by presenting these in a visual form (video records) and a practical form (workshops). Our results show that specific UX materials have been adopted in the development process of the IT department. Based on the study, we present our experience with adopting UX in an IT organisation with focus on the collaboration process, working with the UX definition, and the obstacles that occurred during the collaboration.

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KW - Method adoption

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DO - 10.1007/978-3-319-68059-0_11

M3 - Article in proceeding

AN - SCOPUS:85030834515

SN - 978-3-319-68058-3

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

SP - 169

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BT - Human-Computer Interaction - INTERACT 2017

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A2 - O'Neill, Jacki

A2 - Dalvi, Girish

A2 - Joshi, Anirudha

A2 - Balkrishan, Devanuj K.

PB - Springer

Y2 - 25 September 2017 through 29 September 2017

ER -

Bang K, Kanstrup MA, Kjems A, Stage J. Adoption of UX evaluation in practice: An action research study in a software organization. In Bernhaupt R, Winckler M, O'Neill J, Dalvi G, Joshi A, Balkrishan DK, editors, Human-Computer Interaction - INTERACT 2017: 16th IFIP TC 13 International Conference, Proceedings, Part IV. Springer. 2017. p. 169-188. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 10516 LNCS). doi: 10.1007/978-3-319-68059-0_11

Adoption of UX evaluation in practice: An action research study in a software organization

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