Advantages and challenges of using mobile ethnography in a hospital case study

WhatsApp as a method to identify perceptions and practices

Thomas Bjørner, Morten Schrøder

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

The focus of this article is to provide the reader with reflexivity and a framework for using mobile ethnography. Based on a case study
with an ethnographic approach (including mobile ethnography using WhatsApp), we identified perceptions and practices for improved
workflows and procedures related to nurses’ introduction and implementation of self-catheterization at the National Spinal Injuries
Centre in Great Britain. We offer detailed procedures, advantages, and challenges in using mobile ethnography. The ethnographic approach
consisted of four phases, including initial workshops, go-along observations, interviews, and a mobile ethnographic approach
using WhatsApp as a mobile diary for six nurses. Within the case study, three major themes were revealed by the ethnographic approach,
with the conclusion that nurses have positive attitudes towards self-catheterization, but these nurses are becoming less influential and
the practices around this technique are consequently disappearing. The main result is that use of WhatsApp as a self-tracking tool can
extend the methodological toolbox, but reflexivity and preliminary work are required to make the practice beneficial.
Original languageEnglish
JournalQualitative Research in Medicine & Healthcare
Volume3
Issue number2
Pages (from-to)58-67
ISSN2532-2044
Publication statusPublished - 2019

Cite this

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abstract = "The focus of this article is to provide the reader with reflexivity and a framework for using mobile ethnography. Based on a case studywith an ethnographic approach (including mobile ethnography using WhatsApp), we identified perceptions and practices for improvedworkflows and procedures related to nurses’ introduction and implementation of self-catheterization at the National Spinal InjuriesCentre in Great Britain. We offer detailed procedures, advantages, and challenges in using mobile ethnography. The ethnographic approachconsisted of four phases, including initial workshops, go-along observations, interviews, and a mobile ethnographic approachusing WhatsApp as a mobile diary for six nurses. Within the case study, three major themes were revealed by the ethnographic approach,with the conclusion that nurses have positive attitudes towards self-catheterization, but these nurses are becoming less influential andthe practices around this technique are consequently disappearing. The main result is that use of WhatsApp as a self-tracking tool canextend the methodological toolbox, but reflexivity and preliminary work are required to make the practice beneficial.",
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Advantages and challenges of using mobile ethnography in a hospital case study : WhatsApp as a method to identify perceptions and practices. / Bjørner, Thomas; Schrøder, Morten .

In: Qualitative Research in Medicine & Healthcare, Vol. 3, No. 2, 2019, p. 58-67.

Research output: Contribution to journalJournal articleResearchpeer-review

TY - JOUR

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T2 - WhatsApp as a method to identify perceptions and practices

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AU - Schrøder, Morten

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AB - The focus of this article is to provide the reader with reflexivity and a framework for using mobile ethnography. Based on a case studywith an ethnographic approach (including mobile ethnography using WhatsApp), we identified perceptions and practices for improvedworkflows and procedures related to nurses’ introduction and implementation of self-catheterization at the National Spinal InjuriesCentre in Great Britain. We offer detailed procedures, advantages, and challenges in using mobile ethnography. The ethnographic approachconsisted of four phases, including initial workshops, go-along observations, interviews, and a mobile ethnographic approachusing WhatsApp as a mobile diary for six nurses. Within the case study, three major themes were revealed by the ethnographic approach,with the conclusion that nurses have positive attitudes towards self-catheterization, but these nurses are becoming less influential andthe practices around this technique are consequently disappearing. The main result is that use of WhatsApp as a self-tracking tool canextend the methodological toolbox, but reflexivity and preliminary work are required to make the practice beneficial.

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