Barriers to customer-oriented control in financial services

Jørn Flohr Nielsen, Per Nikolaj Bukh, Niels Peter Mols

Research output: Contribution to journalJournal articleResearchpeer-review

11 Citations (Scopus)
Original languageEnglish
JournalInternational Journal of Service Industry Management
Volume11
Issue number3
Pages (from-to)269-286
Number of pages18
ISSN0956-4233
Publication statusPublished - 2000
Externally publishedYes

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