Barriers to customer-oriented control in financial services

Original language	English
Journal	International Journal of Service Industry Management
Volume	11
Issue number	3
Pages (from-to)	269-286
Number of pages	18
ISSN	0956-4233
Publication status	Published - 2000
Externally published	Yes

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Projects

• 1 Finished

Projects per year

• Service management og marketing i finanssektoren

  Bukh, P. N., Mols, N. P., Nielsen, J. F. & Blenker, P.

  01/01/1997 → 31/12/2009

  Project: Research

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Nielsen, J. F., Bukh, P. N., & Mols, N. P. (2000). Barriers to customer-oriented control in financial services. International Journal of Service Industry Management, 11(3), 269-286.

Nielsen, Jørn Flohr ; Bukh, Per Nikolaj ; Mols, Niels Peter. / Barriers to customer-oriented control in financial services. In: International Journal of Service Industry Management. 2000 ; Vol. 11, No. 3. pp. 269-286.

@article{19eeaa80c33b11db86ee000ea68e967b,

title = "Barriers to customer-oriented control in financial services",

author = "Nielsen, {J{\o}rn Flohr} and Bukh, {Per Nikolaj} and Mols, {Niels Peter}",

year = "2000",

language = "English",

volume = "11",

pages = "269--286",

journal = "International Journal of Service Industry Management",

issn = "0956-4233",

publisher = "JAI Press",

number = "3",

}

Nielsen, JF, Bukh, PN & Mols, NP 2000, 'Barriers to customer-oriented control in financial services', International Journal of Service Industry Management, vol. 11, no. 3, pp. 269-286.

Barriers to customer-oriented control in financial services. / Nielsen, Jørn Flohr; Bukh, Per Nikolaj; Mols, Niels Peter.
In: International Journal of Service Industry Management, Vol. 11, No. 3, 2000, p. 269-286.

Research output: Contribution to journal › Journal article › Research › peer-review

TY - JOUR

T1 - Barriers to customer-oriented control in financial services

AU - Nielsen, Jørn Flohr

AU - Bukh, Per Nikolaj

AU - Mols, Niels Peter

PY - 2000

Y1 - 2000

M3 - Journal article

SN - 0956-4233

VL - 11

SP - 269

EP - 286

JO - International Journal of Service Industry Management

JF - International Journal of Service Industry Management

IS - 3

ER -

Nielsen JF, Bukh PN, Mols NP. Barriers to customer-oriented control in financial services. International Journal of Service Industry Management. 2000;11(3):269-286.