Challenges in developing modular services in manufacturing companies: A multiple case study in Danish manufacturing industry

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Abstract

Customers are increasingly expecting customized and personalized physical products and service offerings to fit their unique needs. To manage these diverse customer needs, applying modularity is relevant. Modularity in product design is a widespread and well-established research field while research on service modularity is still rather immature. Research on service modularity mainly relates to the service industry and only limited research exists on service modularity in manufacturing industry. Based on case studies in industry, this paper examines challenges when developing modular services in a product-service-system context. The study concludes that several challenges exist, such as lacking foundation for service control.

Original languageEnglish
JournalProcedia CIRP
Volume81
Pages (from-to)399-404
Number of pages6
ISSN2212-8271
DOIs
Publication statusPublished - Jun 2019
Event52nd CIRP Conference on Manufacturing Systems: Manufacturing Systems for the Future Societies - Ljubljana, Slovenia
Duration: 12 Jun 201914 Jun 2019
Conference number: 52
https://www.cirp-cms2019.org

Conference

Conference52nd CIRP Conference on Manufacturing Systems
Number52
CountrySlovenia
CityLjubljana
Period12/06/201914/06/2019
Internet address

Keywords

  • Danish manufacturing industry
  • Denmark
  • Modularity
  • Modularization
  • Multiple case study msslmsslmss
  • PSS
  • Product-service system
  • Service modularity
  • Servitization

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  • Research Output

    • 3 Article in proceeding

    A DSM Clustering Method for Product and Service Modularization

    Ezzat, O., Medini, K., Larsen, M. S. S., Boucher, X., Brunø, T. D., Nielsen, K. & Delorme, X., 2019, Advances in Production Management Systems. Production Management for the Factory of the Future: IFIP WG 5.7 International Conference, APMS 2019, Austin, TX, USA, September 1–5, 2019, Proceedings, Part I. Ameri, F., Stecke, K. E., von Cieminski, G. & Kiritsis, D. (eds.). Springer, Vol. 1. p. 375-382 8 p. (IFIP AICT - Advances in Information and Communication technology, Vol. 566).

    Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

  • Process Innovation in Learning Factories: Towards a Reference Model

    Larsen, M. S. S., Lassen, A. H. & Nielsen, K., 2019, Advances in Production Management Systems. Production Management for the Factory of the Future: IFIP WG 5.7 International Conference, APMS 2019, Austin, TX, USA, September 1–5, 2019, Proceedings, Part I. Ameri, F., Stecke, K. E., von Cieminski, G. & Kiritsis, D. (eds.). Springer Publishing Company, Vol. 1. p. 658-665 8 p. (I F I P, Vol. 566).

    Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

  • Modularity in Product-Service Systems: Literature Review and Future Research Directions

    Larsen, M. S. S., Andersen, A-L., Nielsen, K. & Brunoe, T. D., 25 Aug 2018, Advances in Production Management Systems. Production Management for Data-Driven, Intelligent, Collaborative, and Sustainable Manufacturing: IFIP WG 5.7 International Conference, APMS 2018, Seoul, Korea, August 26-30, 2018, Proceedings, Part I. Moon, I., Park, J., Lee, G. M., Kiritsis, D. & von Cieminski, G. (eds.). 1 ed. Springer, p. 150-158 9 p. (I F I P Advances in Information and Communication Technology, Vol. 535).

    Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

    4 Citations (Scopus)

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