CI Implementation: An Empirical Test of the CI Maturity Model

Frances Jørgensen, Harry Boer, Bjørge Timenes Laugen

    Research output: Contribution to journalJournal articleResearchpeer-review

    22 Citations (Scopus)


    There are a number of tools available for organizations wishing to measure and subsequently develop Continuous Improvement (CI). In this article, we review and evaluate a well-accepted CI development model, namely the CI Maturity Model (Bessant and Caffyn, 1997), against data collected from the 2nd Continuous Improvement Network Survey and a number of empirical cases described in the literature. While the CI Maturity Model suggests that CI maturation ought to be a linear process, the findings in this article suggest that there are feasible alternatives for companies to develop CI capability.
    Original languageEnglish
    JournalCreativity and Innovation Management
    Issue number4
    Pages (from-to)328-337
    Number of pages10
    Publication statusPublished - 2006

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