Conflicting Interests in User Requirements for Customization and Personalization

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The term 'user requirements' appears unproblematic until it is confronted with conflicting interests of who 'the user' is or should be. Customization and personalization can in this context be understood as designers' attempt to avoid or soften the conflict related to the shaping of user requirements. In this chapter we argue, based in a case-study of the design-process of a customizable web-interface for a public service broadcaster, that the customization strategy does not solve the problem of the conflicting interests in defining the user.
Original languageEnglish
Title of host publicationUser Requirements for Wireless
EditorsLene Tolstrup Sørensen, Knud Erik Skouby
Number of pages15
Place of PublicationAalborg, Denmark
PublisherRiver Publishers
Publication date2015
ISBN (Print)978-87-93237-20-9
ISBN (Electronic)978-87-93237-61-2
Publication statusPublished - 2015

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