Abstract

The tool aims to identify specific barriers that are preventing citizens from using IT solutions.
The conversation helps the citizen in explaining and understanding what feels challenging in the digital world.

The tool serves as a starting point for further discussions about the type of assistance needed and what the next step is. The conversation tool consists of five different thematic sets of questions and is based on research findings. You can use one, several, or all themes in your work.

Original languageEnglish
Publication date2024
Media of outputVideo
Publication statusPublished - 2024

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