Cross-border eGovernment services in the Baltic Sea Region – Status and barriers

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Abstract

The aim of this paper is to study the current status cross-border eGovernment business services within the Baltic Sea Region, and to identify the most important barriers towards towards further development in this area. Empirical data for the study are collected through 60 interviews with international companies with operations within. The research is made as a part of the EU funded Interreg project DIGINNO. The findings point to language and identification/authentication as major obstacles in development of cross-border G2B services, however when these obstacles are overcome the service design issue and adaptation of local e-government services to the needs of users from in countries will become a major challenges.
Original languageEnglish
JournalNordic and Baltic Journal of Information and Communications Technologies
Volume2018
Issue number1
Pages (from-to)83-100
Number of pages18
ISSN1902-097X
DOIs
Publication statusPublished - 22 Dec 2018

Fingerprint

Baltic Sea
Electronic government
Cross-border
Empirical data
Authentication
Business services
Language
Government services
Service design

Keywords

  • e-governance
  • government
  • institution
  • e-Government
  • E-Government providers
  • cross-border region
  • cross-border
  • EU
  • European Union
  • Baltic countries
  • Baltic Sea
  • Region

Cite this

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title = "Cross-border eGovernment services in the Baltic Sea Region – Status and barriers",
abstract = "The aim of this paper is to study the current status cross-border eGovernment business services within the Baltic Sea Region, and to identify the most important barriers towards towards further development in this area. Empirical data for the study are collected through 60 interviews with international companies with operations within. The research is made as a part of the EU funded Interreg project DIGINNO. The findings point to language and identification/authentication as major obstacles in development of cross-border G2B services, however when these obstacles are overcome the service design issue and adaptation of local e-government services to the needs of users from in countries will become a major challenges.",
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Cross-border eGovernment services in the Baltic Sea Region – Status and barriers. / Falch, Morten; Williams, Idongesit; Tadayoni, Reza.

In: Nordic and Baltic Journal of Information and Communications Technologies, Vol. 2018, No. 1, 22.12.2018, p. 83-100.

Research output: Contribution to journalJournal articleResearchpeer-review

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KW - e-governance

KW - government

KW - institution

KW - e-Government

KW - E-Government providers

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KW - cross-border

KW - EU

KW - European Union

KW - Baltic countries

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