Design facilitation in public sector – learnings from public libraries in Denmark

Justyna Starostka, Amalia de Götzen, Nicola Morelli

Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review


In recent years, design in the public sector has gained popularity amongst policymakers as well as among scholars. Design is perceived as a promising way to create more successful policies and public services. Despite growing popularity, a critical reflection on benefits and challenges, as well as about different understandings of design practices in the public sector, are still lacking. Therefore, this paper aims to investigate different ways public organizations engage and introduce design approach. In this paper we present 3 municipalities in Denmark and the way design is understood and implemented in organizational work practices. Our contribution to theory is twofold. First, our research responds to the recent call of different researchers to investigate how design is operationalized and drawn upon in practice by different organizations in the public sector. Second, our research contributes to the design field, by showing barriers of implementations, different benefits and challenges connected with design in organizations with no prior experience in design.
Original languageEnglish
Title of host publicationThe 6th International Conference on Public Policy (ICPP6), Toronto Metropolitan University's Faculty of Arts and Public Policy, 27-29th June 2023
Place of PublicationToronto, Canada
Publication dateJul 2023
Publication statusPublished - Jul 2023
EventThe 6th International Conference on Public Policy - Toronto, Canada
Duration: 27 Jun 202329 Jun 2023
Conference number: 6


ConferenceThe 6th International Conference on Public Policy
Internet address


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