Abstract
Advances in Machine Learning (ML) provide new opportunities for
augmenting work practice. In this paper, we explored how an ML-based suggestion system can augment Danish medical secretaries in their daily tasks of handling patient referrals and allocating patients to a hospital ward. Through a usercentred design process, we studied the work context and processes of two medical
secretaries. This generated a model of how a medical secretary would assess a
visitation suggestion, and furthermore, it provided insights into how a system
could fit into the medical secretaries’ daily tasks. We present our system design
and discuss how our contribution may be of value to HCI practitioners designing
for work augmentation in similar contexts.
augmenting work practice. In this paper, we explored how an ML-based suggestion system can augment Danish medical secretaries in their daily tasks of handling patient referrals and allocating patients to a hospital ward. Through a usercentred design process, we studied the work context and processes of two medical
secretaries. This generated a model of how a medical secretary would assess a
visitation suggestion, and furthermore, it provided insights into how a system
could fit into the medical secretaries’ daily tasks. We present our system design
and discuss how our contribution may be of value to HCI practitioners designing
for work augmentation in similar contexts.
Original language | English |
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Title of host publication | Human Computer Interaction and Emerging Technologies : Workshop Proceedings from the INTERACT 2019 Workshops |
Publisher | Cardiff University Press |
Publication date | 2020 |
Pages | 191-196 |
ISBN (Electronic) | 978-1-911653-09-7 |
DOIs | |
Publication status | Published - 2020 |
Event | INTERACT 2019: The 17th IFIP TC.13 International Conference on Human-Computer Interaction - Paphos, Cyprus Duration: 2 Sep 2019 → 6 Sep 2019 Conference number: 17 http://interact2019.org |
Conference
Conference | INTERACT 2019 |
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Number | 17 |
Country | Cyprus |
City | Paphos |
Period | 02/09/2019 → 06/09/2019 |
Internet address |