Designing Context-Aware Mobile Systems for Self-Guided Exhibition Sites

Rameshnath Krishnasamy*, Vashanth Selvadurai, Peter Vistisen

*Corresponding author for this work

Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

Abstract

This study examines the design of digital systems created to support users in self-guided exhibitions (i.e., sites without human personnel to support the users). We developed a location-aware smartphone guide called Aratag, which utilizes Bluetooth beacons to serve contextual information at the user’s request. Using this guide, we conducted a user study to investigate what types of content institutions perceive as relevant versus the kinds of content users actually find relevant. The study also contributes to our understanding of users’ attitudes toward using smartphones to support their self-guidance in exhibitions. Our results provide insights into designing for interplay between the physical setting of the exhibition and the digital platform, so as to inform the utility, desirability, and usability of mobile guides. Based on these findings, we present the following two design insights that should be considered when designing future mobile systems for self-guidance in exhibitions: 1) multi-level content to accommodate individual user interest by scaffolding information layers from glimpses to an increasingly immersive experience and 2) real-time location tracking with clear visual feedback.
Original languageEnglish
Title of host publicationInteractivity and Game Creation : 9th EAI International Conference, ArtsIT 2020, Aalborg, Denmark, December 10–11, 2020, Proceedings
EditorsAnthony Brooks, Eva Irene Brooks, Duckworth Jonathan
Number of pages24
PublisherSpringer
Publication date2021
Pages21-44
Chapter2
ISBN (Print)978-3-030-73425-1
ISBN (Electronic)978-3-030-73426-8
DOIs
Publication statusPublished - 2021
Event9th EAI International Conference on Arts and Technology, Interactivity, and Game Creation, ArtsIT 2020 - Aalborg, Denmark
Duration: 10 Dec 202011 Dec 2020

Conference

Conference9th EAI International Conference on Arts and Technology, Interactivity, and Game Creation, ArtsIT 2020
Country/TerritoryDenmark
CityAalborg
Period10/12/202011/12/2020
SeriesLecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST
ISSN1867-8211

Keywords

  • Context-aware
  • Exhibition site
  • Human–computer interaction
  • Mobile guide
  • Self-guided
  • User experience

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