Abstract
This paper evaluates the human-centric, systemic and near future-driven components of Service Design to understand how they can work within a Future Studies and Foresight (FSF) framework. Expanding on empirical evidence gathered from a case study with renters and shareowners in Danish cooperative housing associations (Andelsboligforeningen), the paper looks at how the application of Service Design – within Future Studies and Foresight (FSF, hereafter) – can facilitate the rebuilding of our socio-technical systems with a more inclusive and fine-grained outcome, allowing end-users to understand and engage with complex systems. The reason for advancing a connection between Service Design and FSF stems from the need to influence changing realities inclusively, by making systemic value offerings perceptible and clearer; individuals have the potential to overcome critical points of systemic concern by embracing their role within a complex ecosystem of assets and stakeholders. The paper eventually provides a theoretical reflection on the gestalt emerging from bridging Service Design and FSF, and how this can inspire and establish strategic viewpoints on how to co-design complex systems embedded in different socio-technical dimensions.
Original language | English |
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Title of host publication | DMI: Academic Design Management Conference |
Number of pages | 15 |
Place of Publication | Cambridge, USA |
Publisher | Design Management Institute |
Publication date | 20 Jul 2022 |
Edition | 23 |
Pages | 755-769 |
Publication status | Published - 20 Jul 2022 |
Event | Design Management as a Strategic Asset dmi: : Academic Design Management Conference - Toronto, Canada Duration: 3 Aug 2022 → 4 Aug 2022 https://www.dmi.org/page/ADMC2022 |
Conference
Conference | Design Management as a Strategic Asset dmi: |
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Country/Territory | Canada |
City | Toronto |
Period | 03/08/2022 → 04/08/2022 |
Internet address |
Series | The Design Management Institute |
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ISSN | 2640-4702 |