Designing for Few and Scaling Up for Many

Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review


A new generation of public services is emerging from the crisis of traditional welfare systems. The new services are based on the activation of citizens and stimulate their participation in the definition of their needs and new solutions.
The new services also require a new approach to design that is based on the direct involvement of local communities. They are often developed through pilot initiatives, from which interesting cases of social innovation are emerging. The logic to scale-up such initiatives, is different from the diffusion mechanisms of the most known geographically independent social networks.
Original languageEnglish
Title of host publicationProceedings of the 4th Participatory Innovation Conference 2015 : PIN-C 2015 Reframing Design
EditorsValkenburg Rianne, Dekkers Coen, Sluijs Janneke
Place of PublicationThe Hague
PublisherThe Hague University of Applied Sciences
Publication date19 May 2015
ISBN (Electronic)9789073077669
Publication statusPublished - 19 May 2015
EventParticipatory Innovation Conference 2015: Reframing Design - The Hague University of Applied Sciences, The Hague, Netherlands
Duration: 18 May 201520 May 2015


ConferenceParticipatory Innovation Conference 2015
LocationThe Hague University of Applied Sciences
CityThe Hague


  • Service Design
  • Scalability
  • Local Services
  • Community Services

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