Digital-Enabled Last Mile: A Study of Passenger Trips in Rural, Low-density Populated Areas

Maria Kjærup; Mikael B. Skov; Niels Agerholm

doi:10.1145/3313831.3376509

Digital-Enabled Last Mile: A Study of Passenger Trips in Rural, Low-density Populated Areas

Maria Kjærup^*, Mikael B. Skov, Niels Agerholm

^*Corresponding author for this work

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

1 Citation (Scopus)

Abstract

Public transportation in rural areas is difficult due to low numbers of passengers and diverse needs, also reflected in the last mile problem that points to the distance to access transportation hubs in order to connect with core networks of transportation. In this paper, we study public transportation in rural areas using a digital-enabled, demand-responsive service called Plustur. This service was recently introduced as an effort to increase mobility in underserved rural areas by creating routes ad-hoc to answer to the last mile(s). We study how passengers and drivers understand Plustur, as well as experience the role of passenger. Our findings show that Plustur is viewed as a benefit for autonomy of mobility in rural areas, however is lacking in addressing integration of modes of mobilities, flexibility and spontaneous trips. We contribute with design implications for digital multimodal mobility services.

Original language	English
Title of host publication	CHI 2020 - Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems
Number of pages	12
Publisher	Association for Computing Machinery
Publication date	2020
Pages	1-12
Article number	3376509
ISBN (Electronic)	9781450367080
DOIs	https://doi.org/10.1145/3313831.3376509
Publication status	Published - 2020
Event	CHI 2020: CHI Conference on Human Factors in Computing Systems - Honolulu, United States Duration: 25 Apr 2020 → 30 Jun 2020

Conference

Conference	CHI 2020: CHI Conference on Human Factors in Computing Systems
Country/Territory	United States
City	Honolulu
Period	25/04/2020 → 30/06/2020

Keywords

demand-responsive transit
digital-enabled passenger trips
mobility as a service
mobility on demand

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10.1145/3313831.3376509

Cite this

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title = "Digital-Enabled Last Mile: A Study of Passenger Trips in Rural, Low-density Populated Areas",

abstract = "Public transportation in rural areas is difficult due to low numbers of passengers and diverse needs, also reflected in the last mile problem that points to the distance to access transportation hubs in order to connect with core networks of transportation. In this paper, we study public transportation in rural areas using a digital-enabled, demand-responsive service called Plustur. This service was recently introduced as an effort to increase mobility in underserved rural areas by creating routes ad-hoc to answer to the last mile(s). We study how passengers and drivers understand Plustur, as well as experience the role of passenger. Our findings show that Plustur is viewed as a benefit for autonomy of mobility in rural areas, however is lacking in addressing integration of modes of mobilities, flexibility and spontaneous trips. We contribute with design implications for digital multimodal mobility services.",

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publisher = "Association for Computing Machinery",

address = "United States",

note = "CHI 2020: CHI Conference on Human Factors in Computing Systems ; Conference date: 25-04-2020 Through 30-06-2020",

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Kjærup, M, Skov, MB & Agerholm, N 2020, Digital-Enabled Last Mile: A Study of Passenger Trips in Rural, Low-density Populated Areas. in CHI 2020 - Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems., 3376509, Association for Computing Machinery, pp. 1-12, CHI 2020: CHI Conference on Human Factors in Computing Systems, Honolulu, Hawaii, United States, 25/04/2020. https://doi.org/10.1145/3313831.3376509

Digital-Enabled Last Mile: A Study of Passenger Trips in Rural, Low-density Populated Areas. / Kjærup, Maria; Skov, Mikael B.; Agerholm, Niels.

CHI 2020 - Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2020. p. 1-12 3376509.

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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T1 - Digital-Enabled Last Mile: A Study of Passenger Trips in Rural, Low-density Populated Areas

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AU - Skov, Mikael B.

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AB - Public transportation in rural areas is difficult due to low numbers of passengers and diverse needs, also reflected in the last mile problem that points to the distance to access transportation hubs in order to connect with core networks of transportation. In this paper, we study public transportation in rural areas using a digital-enabled, demand-responsive service called Plustur. This service was recently introduced as an effort to increase mobility in underserved rural areas by creating routes ad-hoc to answer to the last mile(s). We study how passengers and drivers understand Plustur, as well as experience the role of passenger. Our findings show that Plustur is viewed as a benefit for autonomy of mobility in rural areas, however is lacking in addressing integration of modes of mobilities, flexibility and spontaneous trips. We contribute with design implications for digital multimodal mobility services.

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Digital-Enabled Last Mile: A Study of Passenger Trips in Rural, Low-density Populated Areas

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Keywords

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