Digital Infrastructures of Facilities Management: How Data Systems and Work Environments Affect Each Other

Daniel Pihl; Marianne Forman; Anne Kathrine Frandsen; Anders Kristian Busk Nielsen; Mikkel Bruun Primdahl

Digital Infrastructures of Facilities Management: How Data Systems and Work Environments Affect Each Other

Daniel Pihl^*, Marianne Forman, Anne Kathrine Frandsen, Anders Kristian Busk Nielsen, Mikkel Bruun Primdahl

^*Corresponding author for this work

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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Abstract

Introducing digital objects in facility management enables professionals to coordinate operation and management tasks. However, using digital objects is not a "neutral" matter. Instead, digital objects shift the distribution of responsibilities and create new ways of visualising professionals' work performance that create frustrations and discontent among the facility managers. Building on ethnographic fieldwork and inspiration from the Science and Technology Studies field, the study investigates a case concerning the operation and management of an office building in Copenhagen, Denmark. Findings show that the operation and management professionals get frustrated when the technical and digital systems of the building cannot solve the issues experienced by the building users. Limited access to systems obstructs the professionals in their work, and the systems create distance between the building and the means to solve the experienced problems. The study suggests paying more attention to digital systems' effects on professionals' mental health within facility management.

Original language	English
Title of host publication	Proceedings of the 38th Annual ARCOM Conference
Editors	Apollo Tutesigensi, Christopher J. Neilson
Place of Publication	Glasgow, UK
Publisher	Association of Researchers in Construction Management
Publication date	2022
Pages	276-285
ISBN (Electronic)	978-0-9955463-6-3
Publication status	Published - 2022
Event	The Association of Researchers in Construction Management Annual Conference 2022 : ARCOM 2022 - Glasgow, United Kingdom Duration: 5 Sept 2022 → 7 Sept 2022 Conference number: 38

Conference

Conference	The Association of Researchers in Construction Management Annual Conference 2022 : ARCOM 2022
Number	38
Country/Territory	United Kingdom
City	Glasgow
Period	05/09/2022 → 07/09/2022

Bibliographical note

Keywords

Digital infrastructure
Facilities management
Work environment
Actor-network theory
Science and technology studies

Access to Document

http://www.arcom.ac.uk/-docs/proceedings/a3cf40138e9050390a62d5a7f4c0d8d9.pdfLicence: Other

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Cite this

Pihl, D., Forman, M., Frandsen, A. K., Nielsen, A. K. B., & Primdahl, M. B. (2022). Digital Infrastructures of Facilities Management: How Data Systems and Work Environments Affect Each Other. In A. Tutesigensi, & C. J. Neilson (Eds.), Proceedings of the 38th Annual ARCOM Conference (pp. 276-285). Association of Researchers in Construction Management. http://www.arcom.ac.uk/-docs/proceedings/a3cf40138e9050390a62d5a7f4c0d8d9.pdf

@inproceedings{6435dc6905564643b96f1ab37d6b0d14,

title = "Digital Infrastructures of Facilities Management: How Data Systems and Work Environments Affect Each Other",

abstract = "Introducing digital objects in facility management enables professionals to coordinate operation and management tasks. However, using digital objects is not a {"}neutral{"} matter. Instead, digital objects shift the distribution of responsibilities and create new ways of visualising professionals' work performance that create frustrations and discontent among the facility managers. Building on ethnographic fieldwork and inspiration from the Science and Technology Studies field, the study investigates a case concerning the operation and management of an office building in Copenhagen, Denmark. Findings show that the operation and management professionals get frustrated when the technical and digital systems of the building cannot solve the issues experienced by the building users. Limited access to systems obstructs the professionals in their work, and the systems create distance between the building and the means to solve the experienced problems. The study suggests paying more attention to digital systems' effects on professionals' mental health within facility management.",

keywords = "Digital infrastructure, Facilities management, Work environment, Actor-network theory, Science and technology studies, Digital infrastructure, Facilities management, Work environment, Actor-network theory, Science and technology studies",

author = "Daniel Pihl and Marianne Forman and Frandsen, {Anne Kathrine} and Nielsen, {Anders Kristian Busk} and Primdahl, {Mikkel Bruun}",

note = "{\textcopyright} ARCOM. All rights reserved; The Association of Researchers in Construction Management Annual Conference 2022 : ARCOM 2022, ARCOM ; Conference date: 05-09-2022 Through 07-09-2022",

year = "2022",

language = "English",

pages = "276--285",

editor = "Apollo Tutesigensi and {J. Neilson}, Christopher",

booktitle = "Proceedings of the 38th Annual ARCOM Conference",

publisher = "Association of Researchers in Construction Management",

}

Pihl, D, Forman, M , Frandsen, AK, Nielsen, AKB & Primdahl, MB 2022, Digital Infrastructures of Facilities Management: How Data Systems and Work Environments Affect Each Other. in A Tutesigensi & C J. Neilson (eds), Proceedings of the 38th Annual ARCOM Conference. Association of Researchers in Construction Management, Glasgow, UK, pp. 276-285, The Association of Researchers in Construction Management Annual Conference 2022 : ARCOM 2022, Glasgow, United Kingdom, 05/09/2022. <http://www.arcom.ac.uk/-docs/proceedings/a3cf40138e9050390a62d5a7f4c0d8d9.pdf>

Digital Infrastructures of Facilities Management: How Data Systems and Work Environments Affect Each Other. / Pihl, Daniel; Forman, Marianne ; Frandsen, Anne Kathrine et al.
Proceedings of the 38th Annual ARCOM Conference. ed. / Apollo Tutesigensi; Christopher J. Neilson. Glasgow, UK: Association of Researchers in Construction Management, 2022. p. 276-285.

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

TY - GEN

T1 - Digital Infrastructures of Facilities Management

T2 - The Association of Researchers in Construction Management Annual Conference 2022 : ARCOM 2022

AU - Pihl, Daniel

AU - Forman, Marianne

AU - Frandsen, Anne Kathrine

AU - Nielsen, Anders Kristian Busk

AU - Primdahl, Mikkel Bruun

N1 - Conference code: 38

PY - 2022

Y1 - 2022

N2 - Introducing digital objects in facility management enables professionals to coordinate operation and management tasks. However, using digital objects is not a "neutral" matter. Instead, digital objects shift the distribution of responsibilities and create new ways of visualising professionals' work performance that create frustrations and discontent among the facility managers. Building on ethnographic fieldwork and inspiration from the Science and Technology Studies field, the study investigates a case concerning the operation and management of an office building in Copenhagen, Denmark. Findings show that the operation and management professionals get frustrated when the technical and digital systems of the building cannot solve the issues experienced by the building users. Limited access to systems obstructs the professionals in their work, and the systems create distance between the building and the means to solve the experienced problems. The study suggests paying more attention to digital systems' effects on professionals' mental health within facility management.

AB - Introducing digital objects in facility management enables professionals to coordinate operation and management tasks. However, using digital objects is not a "neutral" matter. Instead, digital objects shift the distribution of responsibilities and create new ways of visualising professionals' work performance that create frustrations and discontent among the facility managers. Building on ethnographic fieldwork and inspiration from the Science and Technology Studies field, the study investigates a case concerning the operation and management of an office building in Copenhagen, Denmark. Findings show that the operation and management professionals get frustrated when the technical and digital systems of the building cannot solve the issues experienced by the building users. Limited access to systems obstructs the professionals in their work, and the systems create distance between the building and the means to solve the experienced problems. The study suggests paying more attention to digital systems' effects on professionals' mental health within facility management.

KW - Digital infrastructure

KW - Facilities management

KW - Work environment

KW - Actor-network theory

KW - Science and technology studies

KW - Digital infrastructure

KW - Facilities management

KW - Work environment

KW - Actor-network theory

KW - Science and technology studies

M3 - Article in proceeding

SP - 276

EP - 285

BT - Proceedings of the 38th Annual ARCOM Conference

A2 - Tutesigensi, Apollo

A2 - J. Neilson, Christopher

PB - Association of Researchers in Construction Management

CY - Glasgow, UK

Y2 - 5 September 2022 through 7 September 2022

ER -

Digital Infrastructures of Facilities Management: How Data Systems and Work Environments Affect Each Other

Abstract

Conference

Bibliographical note

Keywords

Access to Document

AUB Link

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Digital infrastruktur i byggeriet og arbejdsmiljøet

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Digital Infrastructures of Facilities Management: How Data Systems and Work Environments Affect Each Other

Abstract

Conference

Bibliographical note

Keywords

Access to Document

AUB Link

Other files and links

Fingerprint

Projects

Digital infrastruktur i byggeriet og arbejdsmiljøet

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