Digital Infrastructures of Facilities Management: How Data Systems and Work Environments Affect Each Other

Daniel Pihl*, Marianne Forman, Anne Kathrine Frandsen, Anders Kristian Busk Nielsen, Mikkel Bruun Primdahl

*Corresponding author for this work

Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

32 Downloads (Pure)

Abstract

Introducing digital objects in facility management enables professionals to coordinate operation and management tasks. However, using digital objects is not a "neutral" matter. Instead, digital objects shift the distribution of responsibilities and create new ways of visualising professionals' work performance that create frustrations and discontent among the facility managers. Building on ethnographic fieldwork and inspiration from the Science and Technology Studies field, the study investigates a case concerning the operation and management of an office building in Copenhagen, Denmark. Findings show that the operation and management professionals get frustrated when the technical and digital systems of the building cannot solve the issues experienced by the building users. Limited access to systems obstructs the professionals in their work, and the systems create distance between the building and the means to solve the experienced problems. The study suggests paying more attention to digital systems' effects on professionals' mental health within facility management.
Original languageEnglish
Title of host publicationProceedings of the 38th Annual ARCOM Conference
EditorsApollo Tutesigensi, Christopher J. Neilson
Place of PublicationGlasgow, UK
PublisherAssociation of Researchers in Construction Management
Publication date2022
Pages276-285
ISBN (Electronic)978-0-9955463-6-3
Publication statusPublished - 2022
EventThe Association of Researchers in Construction Management Annual Conference 2022 : ARCOM 2022 - Glasgow, United Kingdom
Duration: 5 Sept 20227 Sept 2022
Conference number: 38

Conference

ConferenceThe Association of Researchers in Construction Management Annual Conference 2022 : ARCOM 2022
Number38
Country/TerritoryUnited Kingdom
CityGlasgow
Period05/09/202207/09/2022

Bibliographical note

© ARCOM. All rights reserved

Keywords

  • Digital infrastructure
  • Facilities management
  • Work environment
  • Actor-network theory
  • Science and technology studies

Fingerprint

Dive into the research topics of 'Digital Infrastructures of Facilities Management: How Data Systems and Work Environments Affect Each Other'. Together they form a unique fingerprint.

Cite this