Digital Transformation Towards Sustainability: A Case Study of Process Views in District Heating

Alisa Ananjeva; John Stouby Persson; Peter Axel Nielsen

doi:10.1007/978-3-031-20706-8_25

Digital Transformation Towards Sustainability: A Case Study of Process Views in District Heating

Alisa Ananjeva^*, John Stouby Persson, Peter Axel Nielsen

^*Corresponding author for this work

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

2 Citations (Scopus)

130 Downloads (Pure)

Abstract

Digital transformation (DT) has the potential to change our society toward the United Nation’s sustainable development goals. However, developing software for the DT towards sustainability is a complex process that may entail an emphasis on optimization, eco-feedback, reflection, and participation. This paper contributes to a better understanding of how organizations navigate this complexity of different process views with a case study of a DT in district heating. Based on ten interviews with a software development company, eight interviews with a district heating supplier, and 14 interviews with consumers, we analyze the process views on their DT. This analysis shows how organizations navigate the different process views in a DT journey when encountering and solving problems. We conclude the paper by providing propositions on what navigating DT implies. Furthermore, we discuss how these insights can help practitioners navigate different process views and how our findings nuance the understanding of the DT process.

Original language	English
Title of host publication	Software Business : 13th International Conference, ICSOB 2022, Proceedings
Editors	Noel Carroll, Anh Nguyen-Duc, Xiaofeng Wang, Viktoria Stray
Number of pages	15
Publisher	Springer
Publication date	2022
Pages	344-358
ISBN (Print)	9783031207051
DOIs	https://doi.org/10.1007/978-3-031-20706-8_25
Publication status	Published - 2022
Event	13th International Conference on Software Business, ICSOB 2022 - Bolzano, Italy Duration: 8 Nov 2022 → 11 Nov 2022

Conference

Conference	13th International Conference on Software Business, ICSOB 2022
Country/Territory	Italy
City	Bolzano
Period	08/11/2022 → 11/11/2022

Series	Lecture Notes in Business Information Processing
Volume	463 LNBIP
ISSN	1865-1348

Bibliographical note

Publisher Copyright:
© 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Keywords

Digital transformation
Navigating
Process views
Sustainability

Access to Document

10.1007/978-3-031-20706-8_25

Navigating in DTAccepted author manuscript, 364 KB

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Ananjeva, Alisa ; Persson, John Stouby ; Nielsen, Peter Axel. / Digital Transformation Towards Sustainability : A Case Study of Process Views in District Heating. Software Business: 13th International Conference, ICSOB 2022, Proceedings. editor / Noel Carroll ; Anh Nguyen-Duc ; Xiaofeng Wang ; Viktoria Stray. Springer, 2022. pp. 344-358 (Lecture Notes in Business Information Processing, Vol. 463 LNBIP).

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title = "Digital Transformation Towards Sustainability: A Case Study of Process Views in District Heating",

abstract = "Digital transformation (DT) has the potential to change our society toward the United Nation{\textquoteright}s sustainable development goals. However, developing software for the DT towards sustainability is a complex process that may entail an emphasis on optimization, eco-feedback, reflection, and participation. This paper contributes to a better understanding of how organizations navigate this complexity of different process views with a case study of a DT in district heating. Based on ten interviews with a software development company, eight interviews with a district heating supplier, and 14 interviews with consumers, we analyze the process views on their DT. This analysis shows how organizations navigate the different process views in a DT journey when encountering and solving problems. We conclude the paper by providing propositions on what navigating DT implies. Furthermore, we discuss how these insights can help practitioners navigate different process views and how our findings nuance the understanding of the DT process.",

keywords = "Digital transformation, Navigating, Process views, Sustainability",

author = "Alisa Ananjeva and Persson, {John Stouby} and Nielsen, {Peter Axel}",

note = "Publisher Copyright: {\textcopyright} 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.; 13th International Conference on Software Business, ICSOB 2022 ; Conference date: 08-11-2022 Through 11-11-2022",

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doi = "10.1007/978-3-031-20706-8_25",

language = "English",

isbn = "9783031207051",

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Ananjeva, A , Persson, JS & Nielsen, PA 2022, Digital Transformation Towards Sustainability: A Case Study of Process Views in District Heating. in N Carroll, A Nguyen-Duc, X Wang & V Stray (eds), Software Business: 13th International Conference, ICSOB 2022, Proceedings. Springer, Lecture Notes in Business Information Processing, vol. 463 LNBIP, pp. 344-358, 13th International Conference on Software Business, ICSOB 2022, Bolzano, Italy, 08/11/2022. https://doi.org/10.1007/978-3-031-20706-8_25

Digital Transformation Towards Sustainability: A Case Study of Process Views in District Heating. / Ananjeva, Alisa ; Persson, John Stouby ; Nielsen, Peter Axel.
Software Business: 13th International Conference, ICSOB 2022, Proceedings. ed. / Noel Carroll; Anh Nguyen-Duc; Xiaofeng Wang; Viktoria Stray. Springer, 2022. p. 344-358 (Lecture Notes in Business Information Processing, Vol. 463 LNBIP).

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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AU - Ananjeva, Alisa

AU - Persson, John Stouby

AU - Nielsen, Peter Axel

PY - 2022

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N2 - Digital transformation (DT) has the potential to change our society toward the United Nation’s sustainable development goals. However, developing software for the DT towards sustainability is a complex process that may entail an emphasis on optimization, eco-feedback, reflection, and participation. This paper contributes to a better understanding of how organizations navigate this complexity of different process views with a case study of a DT in district heating. Based on ten interviews with a software development company, eight interviews with a district heating supplier, and 14 interviews with consumers, we analyze the process views on their DT. This analysis shows how organizations navigate the different process views in a DT journey when encountering and solving problems. We conclude the paper by providing propositions on what navigating DT implies. Furthermore, we discuss how these insights can help practitioners navigate different process views and how our findings nuance the understanding of the DT process.

AB - Digital transformation (DT) has the potential to change our society toward the United Nation’s sustainable development goals. However, developing software for the DT towards sustainability is a complex process that may entail an emphasis on optimization, eco-feedback, reflection, and participation. This paper contributes to a better understanding of how organizations navigate this complexity of different process views with a case study of a DT in district heating. Based on ten interviews with a software development company, eight interviews with a district heating supplier, and 14 interviews with consumers, we analyze the process views on their DT. This analysis shows how organizations navigate the different process views in a DT journey when encountering and solving problems. We conclude the paper by providing propositions on what navigating DT implies. Furthermore, we discuss how these insights can help practitioners navigate different process views and how our findings nuance the understanding of the DT process.

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Ananjeva A , Persson JS , Nielsen PA. Digital Transformation Towards Sustainability: A Case Study of Process Views in District Heating. In Carroll N, Nguyen-Duc A, Wang X, Stray V, editors, Software Business: 13th International Conference, ICSOB 2022, Proceedings. Springer. 2022. p. 344-358. (Lecture Notes in Business Information Processing, Vol. 463 LNBIP). doi: 10.1007/978-3-031-20706-8_25

Digital Transformation Towards Sustainability: A Case Study of Process Views in District Heating

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